Communications Specialist - 6 months contract

Get to know the Role:

The Partner Communications Specialist will serve and shape the voice to all our client's merchant-partners, driver-partners, delivery-partners and peer-operators across all verticals and services. You will be responsible for determining narrative, and creating communications and campaigns across different digital channels (blog, in-app, email, SMS, social media) to communicate the message effectively to drivers but still maintaining and adhering to client's brand. Part of this is to able to adjust the tone and level of writing based on the target audience and intended narrative.

You will collaborate closely with the Operations teams and other verticals to craft messages, campaigns, and communications for driver stakeholders through different communications channel and ensure messaging is clear and effective.

The day-to-day activities:

• Manage communications requests/campaigns and delivery. Can meet tight deadlines, and must be keen to details.
• Work closely and efficiently as a team with driver communications, operations, creative and marketing colleagues to ensure the work/campaign are delivered on time and on brief
• Support local campaigns and communication needs for different projects (ad-hoc or otherwise)
• Crafting narrative and messaging to deliver clear and impactful communications and campaigns
• Crafting clear and well-written messages quickly
• Deliver copy/communications that are actionable, influence behavior and move metrics
• Finalize and proofread content, suitable for publishing
• Ensure that the messaging, narrative and tonality is in line with client’s Brand Guidelines
• Implement and publish communications/campaigns through various tools and medium (in-app, SMS, social media, blog, etc)
• Partner with insights and data analytics and other departments to build automated communications in all stages of the life cycle
• ​​Build driver lifecycle journeys

Minimum Qualifications

• Bachelor's Degree in Communications or Journalism or any 4-year related course
• With at least 3 years relevant work experience in content production and content management.
• Knowledgeable in content marketing, (digital) marketing, mobile marketing, and launching campaigns
• Must be knowledgeable about transport, cars and the automotive industry
• Preferably knows how to drive
• Excellent written and verbal communication skills
• Fluent in speaking, writing in both Filipino and English language. Fluent in Bisaya is a plus
• Attention to detail and accuracy
• Problem analysis and problem-solving skills
• Excellent time management skills. Proactive and self-starters, and has a high degree of personal responsibility
• Enjoy working as part of a team.
• Proficient in Microsoft/Google productivity tools.
• Familiar with WordPress CMS preferred but not required.
• Expert knowledge of spelling, punctuation, syntax and grammar rules.
• Comfortable hitting project deadlines.
• Value constructive criticism.
• Comfortable multi-tasking as a key player on a variety of projects (if necessary.)
• Handle themselves in a pleasant, personable manner (in-person, phone, and email.)

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Life insurance

Work Location: Hybrid remote in Pasig