Community Ambassador

About the role

The Community Ambassador is responsible for supporting the site in fostering a lasting, open, and collaborative relationship with employees through the delivery of a unique and authentic experience at the JLL JBS Manila where they are based. This individual ensures that a seamless consistent level of service is provided at every user touchpoint.

Key responsibilities

• Support the introduction of technology and digital platforms to enable Workplace team to be mobile and present on the occupant floors
• Adopt JLL's new and innovative methods that can support the digitalization of the workplace through automation, sensors, touchless technology, and new applications
• Support the development of an active and visible Workplace Team that is proactive, responsive, dynamic, engaging, and agile
• Plan and coordinate soft services vendors from housekeeping, landscaping, pantry supplies, consumable and related services and monitor vendor performance and ensure SLA compliance
• Manage meeting room presentation standards and setup
• Support the Preventive and Planned Maintenance program to minimize maintenance, repair, and replacement costs together with minimizing the risk of equipment failure
• Ensure all technology platforms are working as per the intent purpose, and analytics are carried on a timely manner to ensure proactive response
• Ensure the delivery of the account's Human Experience Roadmap at the site and ensure the delivery of all operational requirements to uplift workplace experience, community engagement and sense of wellness and well-being at the site
• Create a fun and impactful employee engagement strategy
• Ensure the monthly performance report is generated to meet Workplace standards

About you

• Diploma or equivalent experience in related field and work experience of one to three (1-3) years, three (3) of which should be related to the main areas of workplace (FM) delivery at account level
• Excellent time management and communication skills
• Ability to support a project
• Basic comprehension of M&E services to ensure services are managed, although technical qualification / background is not mandatory
• MS Office proficiency
• Strong communications and customer focus skills with the ability to interface and relate to the different stakeholders in the organization
• Confident, friendly and engaging
• Strong drive and persistence to achieve results
• Creative thinking with an open mind that is balanced by a strong sense of realism and practicality