Community Assistant Manager - Metro on Main

Community Assistant Manager - Metro on Main

Mesa AZ

Who we are:

CloudTen is a residential brand headquartered in Nevada that manages and operates multifamily properties throughout the West and has a great group in the Portland metro area. Our diverse portfolio of properties, ranging from hotel-to-residential conversions to high-rise lease-ups, to repositioning value add properties, offers renters the options for services and amenities they desire. Long story short – our sweet spot is all things multi-family.

With uncompromising integrity, a passion for providing stellar service, and a commitment to innovation, CloudTen flies high above the status quo. CloudTen's dedicated team trailblazes new paths to nurture growth and success, building relationships from the inside out. At our core we are People People, thoughtfully trained to support clients, fellow team members and residents alike – always learning forward to create a positive living experience.

About this role:

The Assistant Community Manager supports the Community Manager in all aspects of operating an income-producing property, including administrative, leasing, financial, and maintenance functions. This position is designed as a training role to prepare the Assistant Manager for future opportunities as a Community Manager. The Community Assistant Manager represents the management company's policies and serves as a role model to peers, ensuring compliance with State landlord-tenant laws and company standards.

Hourly pay range:

$23.00 - $26.00 DOE

What you'll do - Includes but are not limited to:

• Completes the daily transactions and tasks related to the financial operation of the community by collecting and posting rent, fees, and other payments, preparing daily bank deposits and reconciling bank accounts, preparing financial reports, and processing invoices and payables.
• Operates the property management software and completes transactions by entering all required fields correctly and by completing updates and back-ups to ensure the integrity of the system. Work closely with the Community Manager to learn property management operations, including administrative and financial duties.
• Assist in developing a cohesive on-site team that reflects the organization's professionalism and quality.
• Conduct regular inspections of common areas, apartment units, and grounds to ensure cleanliness, safety, and compliance with building and health codes.
• Assist with move-in and move-out administration, including thorough apartment inspections.
• Understand and support financial and operational reporting requirements.

Financial

• Collect rent payments and ensure timely deposits for all income, adhering to State laws regarding rent collection and notices.
• Serve non-payment notices and follow up on delinquent accounts, coordinating eviction proceedings if necessary, under the guidance of the Community Manager.
• Maintain compliance with company accounting standards, including weekly and monthly reports.

Leasing and Marketing

• Promote available units by responding to inquiries, conducting tours, and showcasing property amenities.
• Assist in completing and maintaining accurate leasing documents in compliance with Fair Housing laws.
• Monitor competitive properties and market conditions to recommend pricing adjustments and marketing strategies.
• Support resident retention programs, including lease renewals and community engagement activities.

Leadership

• Provide support and guidance to the on-site team, addressing operational challenges effectively.
• Assume management responsibilities in the absence of the Community Manager.
• Ensure compliance with Fair Housing and other applicable regulations.

Customer Service

• Address resident service requests and concerns promptly and professionally, maintaining strong relationships.
• Ensure maintenance requests are completed within 24–48 hours, notifying residents of any delays.
• Assist with preparing security deposit dispositions promptly after move-out, ensuring compliance with State security deposit laws.

What you will need:

• Minimum of two years of property management, leasing, or related experience with large multifamily community 300+ preferred.
• Proficiency in Microsoft Office Suite and property management software.
• Strong understanding of State landlord-tenant laws, Fair Housing standards, and local regulations.
• Strong communication, organizational, and leadership skills.
• Ability to problem-solve and adapt to changing priorities.
• Commitment to excellent customer service and resident satisfaction.
• Knowledge of basic accounting principles and operational best practices.

Who you are:

• Focused with high attention to detail
• Curious and proactive
• Growth-oriented and well-organized
• Disciplined and self sufficient
• A strong communicator
• Tech savvy

What's in it for you:

We believe people do their best work when they're supported—personally, professionally, and beyond. Here's what you can expect as part of our team:

• Competitive compensation and career growth – As our company continues to grow and expand, so do the opportunities for our team.
• Comprehensive Health Benefits – We offer medical, dental, and vision insurance to keep you and your family healthy.
• Tax-Saving Benefits – Take advantage of a Flexible Spending Account (FSA) to manage healthcare and dependent care expenses efficiently.
• Peace of Mind – Company-paid life insurance offers financial protection for you and your loved ones.
• Work Model – Strong support for a work-life balance while keeping you connected and engaged.
• Time to Recharge – Generous paid vacation, sick leave, and holidays so you can truly unplug and come back refreshed.

CloudTen Residential is an equal opportunity employer and a drug free workplace. We celebrate diversity and are committed to creating an inclusive environment for all team members.