Community Associate

Capital Workspaces, with locations in Bethesda, MD and Northwest DC, is growing and looking for a motivated Community Associate to join our team.

We have an immediate opening for someone who enjoys working with people, creating a welcoming community, and supporting the day-to-day operations of a coworking environment. This position will work across both our Bethesda and Northwest DC locations.

Responsibilities include:

• Create a welcoming environment: assist members in a friendly, patient, and professional manner
• Onboard new members: activate and distribute keys, print accounting numbers, and answer new member questions
• Manage local vendors and maintenance teams
• Input and maintain accurate data across various platforms (billing, customer data, inventory)
• Maintain high occupancy rates
• Create a sense of community among members
• Generate monthly reports to summarize location analytics

Sales and Marketing Initiatives:

• Devise and execute local marketing strategies to generate leads
• Follow up frequently with prospective members, document activity in CRM and marketing platform
• Conduct sales tours to sell potential members on-site
• Negotiate member deals and local discounts for members
• Experience managing business social media accounts.

Community Initiatives:

• Manage community initiatives designed to develop member relationships
• Plan monthly events, seasonal parties, or member events to bring the community together
• Centralize member communication

Preferred Qualifications:

• Experience in sales, hospitality, customer service, or business operations
• Computer-literate and comfortable using CRM systems, Google Workspace, and online platforms
• Comfortable speaking, selling and growing the community
• Strong verbal and communication skills
• Self-starter, quick learner, and confident
• Exceptional organizational and multi-tasking skills
• Warm and approachable
• Reliable
• Professional demeanor
• Prior leadership and hospitality experience is a plus
• Drive to take initiative and make things happen
• Interested in serving others before yourself

Part time only.

Pay: $19.00 - $21.00 per hour

Work Location: In person