Community Associate

Community Associate

2 West Regent Street, Glasgow, G2 1RW

£26,500 | Full Time | 8:30-17:30, Monday–Friday

Wizu started as a team of three – today, there are over 50 of us, and we’re still growing.

We create flexible workspaces where people genuinely want to be. Spaces that feel welcoming, supportive and professional, where local businesses can thrive and communities can grow.

We’re proud of the culture we’ve built – one that’s collaborative, people-first and ambitious without losing its warmth.

With multiple industry awards, a growing portfolio and big plans for the future, there’s never been a better time to join Wizu. When you join us, you’re not just taking a job – you’re becoming part of a team that looks after each other and takes real pride in what we do.

Our Values

Everything we do at Wizu is guided by three simple values:

• Love People – We genuinely care about our members, our clients, our colleagues and our communities.
• Deliver Excellence – We take pride in the detail, the standards and the experience we create every day.
• Grow Together – We support each other, learn together and create opportunities to develop and progress.

We’re looking for people who naturally live these values – not just at work, but in how they show up every day.

What you’ll be doing

Operarions:

• Deliver operational excellence and ensure the smooth running of the centre at all times.
• Open and close the centre, ensuring it is fully prepared and presented to Wizu standards.
• Deliver a warm, professional “Wizu Welcome” to all members, clients and visitors.
• Ensure communal kitchens are fully stocked, clean and well-presented.
• Handle phone and email enquiries promptly and professionally.
• Manage keys and fobs, including setup, replacements and billing.
• Oversee reception duties and diary management.
• Complete daily spot checks and floor walks to maintain standards and compliance.
• Support monthly excellence audits and follow actions through to completion.
• Follow all Wizu policies, procedures and checklists accurately and consistently.

Members & Clients

• Act as the first point of contact for member queries and concerns, taking ownership through to resolution.
• Deliver consistently excellent customer service and capture feedback to improve the member experience.
• Update and promote the Wizu member portal.
• Support the planning and delivery of member events to build community and connection.
• Ensure meeting rooms and events are delivered to the highest standard.
• Lead onboarding for new co-working members and oversee the co-working product.
• Maintain accurate and up-to-date membership records.

Team

• Support the training and onboarding of new team members when required.
• Step into the Community Manager role during absence, ensuring continuity and operational excellence.

Your Centre

• Complete daily, weekly, and monthly audits as required.
• Oversee all centre maintenance and compliance including health and safety, fire regulations, checks and audits.
• Prepare and manage third-party contractor work lists and ensure tasks are completed efficiently.
• Manage contractor work lists and liaise with suppliers onsite, ensuring work is carried out to standard.
• Log, track and follow up facilities requests via the property portal.
• Maintain detailed knowledge of the building layout and compliance requirements.
• Ensure office clients have an onsite fire marshal and completed fire risk assessments.
• Support ESG initiatives, including energy efficiency, waste management and sustainability practices.

Sales & Finance

• Ensure the centre is always "show ready," with at least four vacant offices ready to present where possible.
• Conduct sales tours and co-working taster days when required ensuring a professional and engaging experience.
• Provide timely and detailed feedback to the sales team via the CRM after all tours.
• Manage the administrative processes for sign-ups, move-ins, and move-outs, ensuring all due diligence requirements are completed accurately and efficiently.
• Ensure all ad-hoc charges are billed accurately (e.g., replacement fobs, postage, printing).
• Use internal systems effectively, including purchase orders and cost control processes.

What we’re looking for

• Confident working in a team and independently with a proactive mindset
• Organised, adaptable and detail-focused
• Friendly, professional and confident communicating with people
• Someone who genuinely enjoys helping others and takes pride in their work

Why join Wizu?

• Supportive, people-first culture
• Opportunities to progress into different or management roles
• Award-winning workspace brand, we are proud to be listed as a Sunday Times Best Places to Work employer
• We have exciting growth plans, there’s never been a better time to join Wizu.
• A team that genuinely looks out for each other

Job Type: Full-time

Pay: £26,500.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Employee discount
• Sick pay

Experience:

• Customer service: 1 year (preferred)

Work Location: In person