Community Association Manager

Job Summary

Lazy River Village, Inc. is seeking an experienced, organized, and service-oriented Community Association Manager (CAM) to oversee the community’s daily operations and foster positive relationships with residents, the Board of Directors, staff, and outside vendors.

The Community Association Manager provides professional management support, guidance, and leadership to the Board of Directors in accordance with applicable Florida statutes, regulations, and governing documents. This position oversees administrative and office operations, resident relations, budget monitoring, property compliance, facilities coordination, and community communications.

The ideal candidate is a proactive leader with strong organizational, financial, and problem-solving skills who can manage multiple priorities and maintain a high standard of service throughout the Lazy River Village community. This role works closely with the Assistant Manager, Facilities Manager, accounting team, Treasurer, and Board of Directors to support the community’s operational and long-term financial goals.

Essential Duties and Responsibilities1. Resident Relations and Community Communications

• Maintain positive, professional relationships with residents, shareholders, Board members, staff, and vendors.
• Respond to phone calls, emails, written correspondence, and resident inquiries promptly and professionally.
• Address resident concerns and complaints through effective communication, conflict resolution, and appropriate follow-up by phone, email, or in person.
• Manage and track resident requests, including requests for action, property modifications or alterations, and gate access openings.
• Prepare and distribute community updates through email announcements, website postings, and the monthly “From the Manager” column in the newsletter.
• Maintain accurate and current electronic and paper-based shareholder records, resident directories, and related documentation.

2. Office Administration and Operations

• Oversee daily office operations, including office security, inventory management, and the ordering of office supplies, cleaning supplies, and resident merchandise.
• Maintain the community website, administrative forms, agreements, policies, procedures, and other official documentation.
• Develop and update operational processes and procedures as needed to improve efficiency and consistency.
• Manage marina and storage area lease agreements, including waiting lists, office postings, and electronic records.
• Coordinate and track common-area repair requests submitted by residents and the Board of Directors.
• Maintain accurate records and ensure the confidentiality and security of sensitive financial, legal, and personal information.
• Use the property management system to maintain resident information, track requests, document activities, and support daily operations.

3. Staff Supervision and Leadership

• Supervise and support office and maintenance personnel
• Coordinate staff schedules, approve time-off requests, and oversee payroll-related processes.
• Conduct 90-day and annual performance reviews and address performance concerns through appropriate corrective action when necessary.
• Promote accountability, teamwork, professional development, and excellent customer service.
• Coordinate with the Assistant Manager, Facilities Manager, and accounting personnel to ensure effective communication and consistent operational performance.

4. Board of Directors and Meeting Administration

• Provide professional management guidance and operational support to the Board of Directors in accordance with applicable Florida statutes, association governing documents, and established policies.
• Attend Board of Directors meetings, budget meetings, and annual meetings.
• Prepare and distribute meeting notices, agendas, supporting materials, and other required communications within applicable statutory and governing-document deadlines.
• Provide management updates during Board meetings, including facilities conditions, night inspection findings, ongoing projects, matters requiring Board approval, and violation activity.
• Coordinate with the Board Secretary to ensure meeting minutes are completed, properly filed, and posted to the community website when appropriate.
• Assist with meeting logistics, documentation, and follow-up on Board directives and approved actions.

5. Voting and Election Administration

• Maintain accurate electronic and paper voting records and voting rolls through the property management system.
• Coordinate paper ballot distribution and electronic ballot preparation.
• Assist in organizing and administering the voting process during annual meetings in accordance with applicable Florida law and governing documents.
• Maintain appropriate records of voting-related activities and documentation.

6. Property Inspections and Compliance

• Conduct weekly inspections of common areas and residential areas to identify maintenance needs and potential violations of community rules and regulations.
• Document inspection findings and communicate necessary corrective actions to residents, staff, and the Board of Directors as appropriate.
• Create, document, and track compliance violations using the property management system.
• Monitor outstanding violations and follow up to support timely resolution.
• Coordinate with the Board of Directors and association attorney, as appropriate, to address unresolved compliance matters.
• Maintain accurate inspection records and provide updates on property conditions and compliance activities.

7. Budgeting and Financial Oversight

• Monitor association spending and review monthly budget-to-actual reports to help ensure the community remains within its approved budget.
• Work with the Assistant Manager, bookkeeper or accounting team, and Treasurer to develop the annual operating and reserve budgets.
• Review monthly financial reports prepared by the accounting team and identify significant variances or items requiring further review.
• Support responsible financial planning, cost control, and the appropriate use of association funds.
• Assist with financial documentation, vendor expenses, and budget planning for maintenance projects and capital improvements.

8. Facilities Management and Vendor Coordination

• Work collaboratively with the Facilities Manager to develop short-term and long-term maintenance plans for community common areas and facilities.
• Assist with updating the reserve study and coordinating annual maintenance, repair, replacement, and capital improvement plans.
• Monitor the status of maintenance projects and help ensure approved repairs and upgrades are completed in a timely and cost-effective manner.
• Coordinate timely repairs of critical common-area systems and equipment, including the pool, hot tub, air-conditioning systems, and kitchen appliances.
• Create, assign, and track work orders through the property management system.
• Coordinate vendor selection and screening for association projects, including reviewing proposals, evaluating service providers, and supporting contract administration.
• Monitor vendor performance and communicate project status, delays, and concerns to the appropriate parties.
• Conduct or coordinate property inspections as needed to evaluate maintenance conditions and project completion.

9. Coordination with the Assistant Manager

• Support daily front-office operations, including data entry, resident record maintenance, contracts, payment documentation, maintenance requests, and the sale of community merchandise or consumables.
• Assist with property sales and rentals, including application reviews and related administrative requirements.
• Coordinate new-resident onboarding activities, including welcome packages and community information.
• Assist with community events and related logistics as needed.
• Collaborate on website updates, forms, records management, and administrative process improvements.

Qualifications and Requirements

• Active Community Association Manager (CAM) license issued by the State of Florida.
• Minimum of two years of community association management experience; cooperative community management experience is strongly preferred.
• Active Florida Notary Public commission, or willingness to obtain one.
• Working knowledge of applicable Florida statutes and regulations governing community associations, including relevant meeting, notice, voting, records, and compliance requirements.
• Basic knowledge of QuickBooks and general accounting or budget-monitoring practices.
• Proficiency in Microsoft Office Suite and Google Workspace, including word processing, spreadsheets, email, and document management.
• Experience with property management software and electronic records systems preferred.
• Demonstrated experience in property administration, facilities coordination, vendor management, or related operational responsibilities.

Critical Skills and Competencies

• Leadership and teamwork: Ability to supervise staff, collaborate across departments, and work effectively with the Board of Directors.
• Communication: Excellent written and verbal communication skills, professional phone etiquette, and the ability to communicate effectively with diverse residents and stakeholders.
• Customer service: A resident-focused approach with the ability to address concerns professionally and maintain positive community relationships.
• Conflict resolution: Strong judgment, problem-solving, and interpersonal skills to manage sensitive issues and facilitate constructive resolutions.
• Organization and time management: Ability to manage competing priorities, meet deadlines, maintain accurate records, and follow through on commitments.
• Financial awareness: Ability to review budgets, monitor expenses, identify variances, and support responsible financial management.
• Vendor and project coordination: Ability to evaluate service providers, coordinate repairs, monitor project progress, and support contract administration.
• Technology proficiency: Confidence using office productivity tools, property management software, and electronic communication platforms.
• Integrity and discretion: Ability to exercise sound judgment and safeguard confidential financial, legal, personnel, and resident information.
• Initiative and accountability: A self-motivated, detail-oriented professional who anticipates needs, identifies opportunities for improvement, and maintains a positive attitude.

Pay: $60,000.00 - $75,000.00 per year

Work Location: In person