Community-Based Case Manager

Classification: Hourly/Non-Exempt
Department: In-Home Supports
Reports to: Program Director

Position Overview

The Community Based Case Manager is responsible for:

• Developing and implementing Individual Service Plans (ISP).
• Supporting community inclusion and independent living skills.
• Providing care coordination, direct care, and supervision as needed—including personal care and daily living activities.

This role aligns with the Charles River Center's values of self-direction and follows our established principles, policies, and procedures.

PRIMARY DUTIES:

• Coordinate care and provide support in:
  • Education and social skills
  • Meal planning and grocery shopping
  • Personal care and hygiene
  • Clothing care and travel training
  • Money management and housing
  • Community participation and religious practices (if desired)
• Transport individuals to medical appointments and:
  • Follow up on medical care plans
  • Educate individuals, families, and staff on self-directed care
• Support healthy, culturally appropriate meal planning and purchasing
  • Provide transportation and skill-building in grocery shopping

REQUIRED SKILLS AND RESPONSIBILITIES:

• Interpersonal Skills: Effectively interact with others, demonstrating professionalism and fostering communication.

• Teamwork/Cooperation: Works well with team members and management to achieve program and agency goals.

• Dependability: Completes job responsibilities thoroughly and accurately.

• Communication: Clearly and effectively conveys information, both orally and in writing.

• Planning/Organization: Manages workload efficiently, prioritizing tasks and adapting to changing conditions.

• Responsibility: Adheres to agency policies and guidelines in all professional interactions.

• Attendance: Maintains reliable attendance, arriving on time for assignments, meetings, and training.

• Initiative: Demonstrates self-reliance in problem-solving and carrying out job responsibilities.

• Management: Supports and enforces agency policies while leading by example.

• Data Collection: Gathers and shares relevant data as indicated by the family or CRC Support Navigator.

• Bachelor’s degree (or currently enrolled) in Human Services or a related field

• Equivalent experience may be considered in some cases

• Preferred: Experience working with individuals with developmental disabilities

• Familiarity with behavior modification techniques

• Strong oral and written communication skills

• Valid Massachusetts Driver’s License and reliable personal transportation

• Proficient in Microsoft Office and general computer use

LANGUAGE SKILLS:

• Fluent in English with the ability to read and interpret documents.
• Ability to communicate effectively with clients, colleagues, families, and community members.
• Strong written and verbal communication skills for reports, correspondence, and presentations.

PHYSICAL DEMANDS:

• Employee must have significant endurance to sustain the physical demands of the role.
• Regular activities include sitting, standing, walking, stooping, kneeling, or crouching.
• Frequent use of hands/fingers to handle objects and tools.
• Ability to generate force to maneuver up to 100 pounds (assistance provided when possible).
• Must be able to lift up to 30 pounds from floor to waist and 10-15 pounds from waist to overhead.

REASONING ABILITY:

• Ability to follow detailed written and oral instructions.