Community Care Coordinator

Community Care Coordinator

For all people in Australia living with mental health and wellbeing challenges to live a life that is meaningful to them.

Position Details

• Full-Time Permanent Position
• Classification: SCHADS Level 4 with a salary range of$92,378 - $99,393 per annum + Superannuation
• Salary packaging arrangements providing tax benefits available for living and entertainment expenses increasing your take home income where part of your wage is paid tax free each pay, savings thousands in tax each year
• Location: Merrylands, NSW 2160

About your new role
The Way Back Service (TWB) is an initiative funded by the Western Sydney Primary Health Network (PHN), Went West. TWB is a non-clinical service focused on providing practical, psychosocial support to people who are experiencing a suicidal crisis or who have attempted suicide

Community Care Coordinators will provide compassionate, strengths based, consumer-led and culturally appropriate care and support to people after a suicide attempt or experience of distress/suicidal crisis.

• Co-design personal safety plans with participants and allies, which may include multi-agency care
• Provide one-on-one service navigation, coordination and guidance to participants and carers regarding wellbeing, wider services alongside wider resources and local/community opportunities which may include clinical support
• Support participants with building a strong therapeutic alliance based on their needs, ensuring continuity of care, including engagement with the individuals GP, or in the case where there is not a regular GP, supporting them to link with one
• Support participants to explore their goals and engage with other relevant clinical, community and local services and supports.
• Engage the persons support network, providing resources and culturally appropriate support where required.
• Provide follow up to participants after they leave the service as required to ensure people remain linked with their appropriate support network to facilitate ongoing care and wellbeing.

Community Care Coordinators work individually with consumers and will be supported within the team with regular opportunities to reflect upon their practice and access comprehensive training and development. Community Care Coordinators at Neami National function within a collaborative team approach and are supported by regular opportunities to reflect upon their practice and access comprehensive training and development.

What you will bring to the role

• Relevant tertiary qualification and/or equivalent experience and understanding of working with people experiencing distress, with mental health challenges, suicidality and/or deliberate self-harm.
• Ability to establish and maintain positive working relationships with partner agencies and organisations to strengthen community-based prevention and intervention initiatives.
• Strong emotional resilience and the ability to sit with and respond appropriately to discomfort, distress and crisis, supported by knowledge of trauma-informed care.
• Proven ability to maintain confidentiality and build trust to deal with sensitive and difficult situations.
• Ability to communicate in a culturally responsive and inclusive manner, adapting communication style to meet the needs of people from diverse cultural, linguistic and social backgrounds, and recognising changing needs within a group.
• Experience liaising with external service providers, including specialist mental health services, GP's and other community-based services and organisations.
• Proven ability to manage competing priorities, work independently and collaboratively, and meet multiple deadlines effectively
• National Criminal History Check (police check) - disclosable outcomes considered
• Current Working with Children Check
• Australian working rights
• A valid driver's licence

What will Neami offer

• Generous leave entitlements including Gratis Leave, Wellness Leave and Parental Leave
• Optional monthly Accrued Day Off (ADO)
• 17.5% Annual Leave Loading
• Flexible work arrangements are available for maintaining your work-life balance
• Professional development through regular practice development sessions and coaching with your supervisor
• Ongoing extensive in-house Learning and Development programs to encourage learning and skill-building
• Fitness Passport membership to support your health and wellbeing (available in most States/Territories and subject to minimum working hours and/or length of service)
• Employee Assistance Program (EAP) through TELUS - providing holistic health and wellness supports and resources to Neami staff and their immediate family

How to apply
The terms and conditions of the role are listed in the position description which can be found on the Neami Job Vacancy portal (please select the paperclip icon in the top right-hand corner).

To apply for this position, please:

• Click the 'Apply' button where you will need to create a username and password
• Upload your resume and cover letter.

If you have any further questions not addressed in the job advertisement or position description, or if you require any adjustments to participate in the recruitment process, please contact:
Stacey Abbott, Service Manager: [email protected]

If you are excited about this role, but only meet some of the requirements, we encourage you to call or email us to talk about this opportunity. We're passionate about creating opportunities and supporting professional development.

If you have any technical issues when applying for this role, please email [email protected] for assistance.

Please note we are actively recruiting to this role and as a result this position may close earlier than expected. Please apply now so you don't miss out on this opportunity!

Applications Close: 18th September 2026

Be Yourself - Neami values and celebrates diversity including multidisciplinary teams and the unique backgrounds, experiences and contributions that each person brings to our community. First Nations people, those identifying as LGBTQIA+, people with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that is accessible, inclusive and reflects the community in which we live.

Neami is committed to the safety and wellbeing of children and young people. We commit to providing accessible and safe physical and online environments for all children and young people. Click here for the full statement.