Community Coordinator

Company Overview:

Allegiant Care Plus is a dedicated Attendant Care and Home and Community Services provider, serving multiple counties across Indiana. Specializing in catering to the Elderly Adult community, especially within international sectors, we're passionate about offering tailored in-home care services. This role interacts closely with both Community Coordinators and administrative teams to ensure seamless client experiences and efficient operational processes.

Qualifications:

• Outgoing and friendly demeanor
• Willingness to understand the Medicaid Waiver system and its benefits for clients
• Dedication to serving the elderly community
• Clear and effective communication skills
• Professional appearance and demeanor
• Strong time management capabilities
• Motivated, goal-driven attitude

Responsibilities:

Client Management:

• Oversee the client intake process, ensuring seamless coordination from the start of the application process to its finalization and service commencement.
• Actively coordinate with State Medicaid for assessments, diligently submitting any requested documentation to the necessary local offices.
• Source new leads for potential clients within our Attendant Care and Home and Community Supports services ambit.
• Collaborate closely with local case managers to curate suitable Plans of Care for potential clients.

Communication and Administration:

• Ensure a timely response to emails, ideally within 24 hours, with prioritization based on the urgency of the content.
• Regularly update the admin team on daily progress and any challenges encountered.
• Ensure prompt follow-up with AAA agencies to maintain active communication.
• Consistently monitor and address cases on hold on a weekly basis, aiming for an efficient processing pipeline.

Team Collaboration:

• Actively participate in weekly team meetings, sharing insights, and feedback.
• Foster a collaborative environment by liaising effectively between caregivers, clients, and the administrative team.
• Ensure personal and professional growth by setting and achieving monthly or quarterly targets.

Caregiver Coordination:

• Proactively source caregivers in conjunction with the intake of new clients, ensuring a harmonized and efficient pairing process.
• Conduct comprehensive training sessions for caregivers on the nuances of EVV, onboarding, and other specifics as requested by the administrative team.
• Ensure feedback is obtained from cases where services were not availed and understand the reasons for the same.
• Lead the onboarding process for new caregivers, ensuring all necessary protocols are followed, as and when requested by the administrative team.
• Collect and manage documents necessary for the periodic recertification of caregivers.
• Act as a liaison for caregivers, enhancing communication between them and the broader program.

Service Quality and Enhancement:

• Address and assist with caregiver queries related to invoices, service limits, and other business-related concerns.
• Carry out quality calls for clients and execute the service plan forms, adhering to administrative guidelines and only when requested.
• Strive to achieve and surpass departmental goals through proactive contribution and strategy.

Professional Attributes:

• Ability to thrive in a team-oriented environment.
• Punctual and effective time management.
• Organized approach with a knack for meeting deadlines.
• Ability to set and achieve both short-term and long-term goals.

Pay: $16.00 - $18.00 per hour

Benefits:

• Flexible schedule

Work Location: In person