Community Engagement Manager

About the role

Our Business

Working at TasWater isn't just a job; it's an opportunity to deliver social, environmental, and economic benefits for Tasmania today, and tomorrow. 
Our talented workforce of over 920 employees keeps Tasmania thriving by providing exceptional water and sewerage services to over 460,000 customers every day. 
We have a bold and ambitious future, inspired by our vision to unlock water’s full potential, and centred on our customers and communities, our people and partners, the environment, and our collective water future.   
TasWater is investing $1.2 billion over the next four years to protect Tasmania's water and deliver safe, reliable services for generations to come. We will make great steps towards our aspirations of net zero carbon emissions and towards zero waste. Visit our website or YouTube channel to learn more. 

The Role

Play a key leadership role in shaping how TasWater engages with the community. You'll lead high-impact communications and engagement initiatives across our major capital works program, ensuring our customers, stakeholders and communities are informed, involved and supported throughout project delivery. By fostering trust, building strong relationships and providing strategic advice, you'll help create positive experiences while strengthening TasWater's reputation. This is an opportunity to influence how essential infrastructure is delivered, making a meaningful and lasting impact for Tasmanians and the communities we serve for generations to come.

• Manage, report and review key metrics, market research, trends and issues to support the success of the community and stakeholder strategy.
• Proactively liaise with key TasWater stakeholders, to understand and identify their needs and expectations and work with them to achieve beneficial strategic outcomes.
• Provide expert advice and leadership to project teams, developing engagement strategies that build trust, manage stakeholder relationships, and support successful project outcomes.
• Build and maintain strong relationships with internal and external stakeholders, including local councils, community groups, government agencies and project partners, to enhance TasWater's reputation and deliver positive community outcomes.
• Lead and develop a high-performing Community Engagement team, fostering a collaborative, customer-focused culture while driving continuous improvement and best practice engagement.

For a full copy of the position description, please visit our website: www.taswater.com.au

What we're looking for

We're looking for an experienced communications and engagement leader who is passionate about building trusted relationships and delivering meaningful community outcomes. You'll bring proven experience leading high-performing teams, developing strategic engagement initiatives, and partnering with a diverse range of stakeholders to successfully deliver complex infrastructure or capital projects.

• Tertiary qualifications in a relevant discipline such as public relations, communications or community engagement, or demonstrated equivalent competence
• Demonstrated experience in external communications, community engagement and/or stakeholder engagement for capital projects and programs in a large multi-discipline organisation
• Strong leadership skills with the ability to inspire, develop and empower a high-performing team while fostering a collaborative and inclusive culture.
• Exceptional stakeholder engagement and relationship management skills, with experience building trust and influencing diverse internal and external audiences.
• A strategic mindset with the ability to navigate complex issues, provide expert advice, and deliver engagement outcomes that support successful project delivery and positive community experiences.

Why TasWater

Across our multi-disciplinary organisation, we are serious about enhancing the skills and careers of our team members. When you join TasWater, you join a company that offers career development pathways, training courses, and access to subject matter experts. 
We are continuing to build an inclusive workplace and workforce that truly represents the Tasmanian community that we serve. We value diversity in all its many forms and welcome a range of perspectives and identities to enrich the way we work and what we do. 
We take pride in being acknowledged as an employer of choice for women by WORK180. Visit the Work180 website to view our benefits and policies, such as 18 weeks of paid parental leave for all parents regardless of tenure and with full superannuation contributions. We’re continuing to work on future benefits through a dedicated Employee Experience team.

The Details

This role can be based in either Hobart, Launceston, or Devonport

Ready to apply? Simply include a CV/resume and a 1-2 page cover letter telling us how your experience matches "What we are looking for" and how you connect to our TasWater values and vision.  
 
If you would like to learn more about the role, please reach out to Liz Hafner- Head of Communications & Engagement via email at [email protected] or call [0460 035 063](tel:0460 035 063)

If you require assistance in applying, please contact Ash Reid – Talent Acquisition Partner via email at [email protected] or call [0455 518 051](tel:0455 518 051)

Our applications will be closing on Friday 28th August at 10:00AM

Please note: To be considered for this opportunity, applicants must have the right to work in Australia. As part of our recruitment process, you may be asked to participate in pre-employment checks relevant to the role. These may include a National Police Check or AusCheck, with any offer of employment subject to satisfactory outcomes.