Community Engagement Specialist

Community Engagement Specialist at Northside Neighborhood House

Location: Main Agency (with local travel) | Part-time (20 hrs/week) / Hourly | Schedule: Mon–Fri (8:30 AM–4:30 PM range) with occasional evenings/weekends

Who We Are

Since 1924, the Northside Neighborhood House has focused on empowering residents north of the Tennessee River to create thriving communities across northern Hamilton County. From ensuring individuals are housed with working utilities to supporting students in achieving academic success, the NNH focuses on creating relationships and connecting individuals to support that aids them in creating stability for themselves and their families.

Position Summary

The Community Engagement Specialist helps individuals and groups connect and stay engaged with NNH. Reporting to the Chief Engagement Officer, this role maintains our volunteer system, supports staff across various departments with volunteer recruitment, and spends hands-on time at agency sites to ensure operations run smoothly.

What You Will Be Doing (Essential Responsibilities)

• Assist volunteers via phone, email, or in person with login and portal sign-up questions while maintaining current volunteer listings.
• Create and update step-by-step how-to guides and video tutorials for staff and volunteers.
• Visit thrift stores and program sites regularly to support staff, troubleshoot volunteer kiosks, and provide training updates.
• Collaborate with internal teams (Thrift Stores, Community Schools, Stability Services, Development & Marketing) to identify and fulfill volunteer needs.
• Respond to inquiries from new volunteers, corporate groups, and partners, matching them with open opportunities across the agency.
• Coordinate the complete volunteer onboarding pipeline, including scheduling interviews, tracking background checks, waivers, and managing administrative volunteers.
• Maintain accurate database records, generate monthly reports, and track key engagement metrics such as volunteer hours and retention trends.
• Provide logistical, scheduling, check-in, and supply support for NNH community events, seasonal campaigns, and fundraising initiatives.

What You Bring to the Table (Qualifications)

• Bachelor's degree in nonprofit management, communications, social work, human services, or a related field preferred (or equivalent professional experience).
• Warm, patient, and clear communication skills with the ability to assist users of all tech comfort levels.
• Detail-oriented approach to maintaining accurate data, generating reports, and identifying process improvements.
• Strong collaborative mindset to build working relationships across departments, community groups, and volunteers.
• You have at least 1 year of experience in volunteer coordination, customer service, administrative support, or another people-facing role.
• Bonus points if you’ve worked with GetConnected, Asana, or volunteer database systems in a nonprofit setting.

Essential Functions

• Schedule: 20 hours per week, Monday through Friday, generally set between 8:30 AM and 4:30 PM. Regular and punctual attendance is required. Occasional evening or weekend hours are required for key events (e.g., Santa's Workshop, Volunteer Appreciation Week).
• Travel/Driving: Position is based at the Main Agency office. Regular local travel to thrift stores (Red Bank, Northshore, Soddy Daisy), Community School sites, and event locations is required. Reliable transportation and a valid driver's license are required.
• Equipment/Technology: Required proficiency with Google Workspace (Gmail, Docs, Sheets, Calendar). Experience using GetConnected (or similar CRM/volunteer systems) and Asana or project management tools is preferred.
• Physical Requirements: Ability to sit, stand, or walk for extended periods at a desk, site, or event. Ability to bend, reach, and occasionally lift/carry materials up to 40 lbs. Requires manual dexterity for standard office equipment, as well as sufficient vision and hearing to perform job functions.

Ready to Join Us?

If you are passionate about making a tangible difference in the community and want to join a mission-driven organization, we invite you to apply. Please submit your resume and a cover letter outlining your experience and interest in the role at Northside Neighborhood House.

Northside Neighborhood House is an Equal Opportunity Employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pay: $20.00 per hour

Expected hours: 20.0 per week

Benefits:

• 401(k) matching
• Flexible schedule
• Paid time off
• Referral program
• Retirement plan

Application Question(s):

• This role requires local travel to our thrift stores, school sites, and event locations. Do you have a valid driver’s license and reliable personal transportation?
• Our core schedule is 20 hours a week, Monday through Friday between 8:30 AM and 4:30 PM, with periodic evening/weekend events. Please list any regular days or times you are unavailable to work within these windows.

Experience:

• volunteer coordination: 1 year (Preferred)

Work Location: In person