COMMUNITY EXECUTIVE

Job Summary

Akasa Coworking Pvt. Ltd. is looking for a proactive, customer-oriented, and well-organized Community Executive to manage day-to-day coworking space operations and ensure an exceptional experience for members, clients, and visitors. The ideal candidate will be responsible for member relationship management, front desk operations, client coordination, and maintaining a professional and welcoming workspace environment.

Key Responsibilities

• Manage daily coworking space operations and ensure smooth functioning of the facility.
• Welcome members, clients, and visitors, ensuring a professional and hospitable experience.
• Handle member inquiries, complaints, and service requests efficiently.
• Build and maintain strong relationships with existing members to improve customer satisfaction and retention.
• Coordinate meeting room bookings, visitor management, and front desk activities.
• Monitor housekeeping, pantry services, internet connectivity, and other facility-related requirements.
• Coordinate with housekeeping, maintenance, security, and other support teams to resolve operational issues.
• Assist the sales team with client visits, workspace tours, and prospective member inquiries.
• Support member onboarding, membership renewals, and documentation.
• Plan and coordinate community engagement activities, networking events, and member interactions.
• Maintain accurate records of occupancy, member details, complaints, and operational activities.
• Collect member feedback and recommend improvements to enhance service quality.
• Prepare daily operational reports and share updates with management.

Required Qualifications & Skills

• Bachelor's degree in any discipline.
• 1–3 years of experience in coworking spaces, hospitality, facility operations, customer service, or front office management.
• Excellent verbal and written communication skills.
• Strong interpersonal, coordination, and problem-solving abilities.
• Proficiency in MS Office, particularly Excel, and Google Workspace.
• Customer-focused attitude with a professional and approachable personality.
• Ability to multitask, prioritize responsibilities, and work in a fast-paced environment.
• Good organizational skills and attention to detail.

Preferred Qualifications

• Prior experience in coworking spaces, commercial real estate, hospitality, or serviced offices.
• Familiarity with CRM software and membership management systems.
• Basic knowledge of sales coordination and client relationship management.

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person