Community Executive

Role & responsibilities

Act as the primary point of contact for members, guests, and visitors.

• Build and nurture a vibrant coworking community through regular engagement.
• Ensure a seamless onboarding experience for new members.
• Address member queries, concerns, and service requests promptly.
• Maintain strong relationships with members to improve satisfaction and retention.
• Plan and organize networking events, workshops, and community activities.
• Coordinate with Sales, Operations, Housekeeping, IT, and Facility teams to resolve operational issues.
• Monitor meeting room bookings and workspace utilization.
• Ensure the coworking space remains clean, organized, and operational at all times.
• Conduct regular facility inspections and report maintenance requirements.
• Assist in member renewals and upselling additional services.
• Collect member feedback and recommend service improvements.
• Maintain accurate records of member data, occupancy, and daily operational reports.
• Ensure compliance with company policies, safety standards, and operational procedures.
• Support marketing initiatives by promoting community events and member engagement activities.
• Create invoices and payment collection

Preferred candidate profile

• 1-3 years of experience in Community Management, Hospitality, Customer Success, Front Office, or Workspace Operations.
• Experience in coworking, hospitality, hotels, serviced offices, or customer-facing industries is preferred.