Community Experience Manager

About the role

The Group Community Experience Manager is responsible for designing and delivering a unified community experience across TAP's entire portfolio. This role owns the resident and guest experience beyond accommodation by creating meaningful programmes, building strategic partnerships, fostering authentic communities and continuously improving the customer journey across co-living, hotels, hospitality and student accommodation.

Key responsibilities

• Plan and execute community events across co-living, hotels, serviced accommodation, student accommodation and future living concepts.
• Develop a portfolio-wide community calendar while allowing each property to curate local experiences.
• Organise wellness, networking, cultural, volunteer, sports, food, educational and lifestyle events.
• Deliver signature TAP events that bring together members from across the entire portfolio.
• Build partnerships with lifestyle brands, gyms, cafés, restaurants, universities, employers, wellness providers, retailers and entertainment partners.
• Negotiate exclusive member privileges, discounts, sponsorships and co-branded activations.
• Grow and manage the TAP Member Benefits programme.
• Champion a people-first culture across every touchpoint.
• Improve onboarding, move-in, arrival and stay experiences.
• Gather resident and guest feedback and implement improvements.

About you

• 3–5 years' experience in hospitality, community management, customer experience, partnerships or events.
• Excellent interpersonal, communication and relationship-building skills.
• Strong project management and organisational abilities.
• Passion for creating exceptional customer experiences.
• Proficient in English and Chinese Language