Community Health Worker

COMMUNITY HEALTH WORKER

JOB DESCRIPTION

DEPARTMENT: Outreach

REPORTS TO: Enabling Services Director/Office Manager

PRIMARY DUTIES**/**RESPONSIBILITIES:

• Linking patients to needed resources such as: health care, housing, government entitlements etc.

• Provide crisis resources and link to appropriate interventions as appropriate.

• Refers patients to Navigator Services for available Insurance options and assistance with enrollment process.

• Assist with public Outreach and Community Education in various workplace and community settings, including schools and other venues.

• Provide SICHC access numbers and website

• Attend meetings with/behalf of patient as an advocate

• Provide phone, written or face to face communication and follow up to improve compliance.

• Collects and enters accurate data on all patients in outreach activities; produces accurate and timely reports as requested

• Participates in webinars, conferences and other SICHC approved trainings to improve knowledge and skills related to job needs.

• Maintain a high level of ethical conduct regarding confidentiality and professionalism.

• Ability to demonstrate competent use of EMR

• Timely completion of paperwork and documentation.

• Requires basic organization skills, typically to organize own work.

• Job duties require the ability to work independently and as part of a team

• Employee can effectively select from alternatives to situations encountered on the job.

• Employees focus is primarily on their work.

• Assist Chronic Care Manager with duties as needed.

• All other duties as assigned pertaining to job.

SECONDARY DUTIES/RESPONSIBILITIES:

. As needed, will cover MA position with provider and will report to site office manager during this coverage period.

. Only qualified candidates will be utilized for this cross-coverage position and will have an opportunity to be evaluated for the “CMA enhanced skills” for additional compensation for this coverage.

PROFESSIONAL AND TECHNICAL KNOWLEDGE: Possesses a basic level of written and verbal communication skills, computer skills and mathematical knowledge typically acquired through completion of a high school program. This position is recommended to have fluency in English and Spanish. This position is required to complete the Community Health Worker program within 6 months of hire and hold a current Community Health Worker Certificate.

Technical skills:

• Ability to prepare basic correspondence and simple reports in Microsoft Word.

• Ability to use Microsoft Excel and Publisher to create tables and simple displays of information.

• Ability to create, send and manage email in Office 365

• Ability to access and use the EHR program in Allscripts

• Ability to access web base applications and programs or others.

Communication Skills:

• Employee is required to effectively communicate using SICHC’s core values

• Job duties require employee to provide excellent customer service to all internal and external customers/patients.

• Employee will be required to use different methods of communication:

• Effectively provide written communication and electronic communication

• Be able to give verbal health presentations in different location settings and group size

• Effectively communicate complex and/or technical information to co-workers or patients

WORK ENVIROMENT:

• Work is performed in an office environment as well as outdoors during outreach events and may include driving to other work sites.

• May involve exposure to potential injury, including long exposure to the elements or potentially hazardous conditions.

PHYSICAL DEMANDS/WORKING CONDITIONS:

• General office/clinic conditions are pleasant; good, clean working conditions where accident and hazards are negligible

• Requires short periods of moderate lifting

• Requires pushing or pulling objects up to twenty pounds.

• Clear speech and acute hearing are necessary for effective communication with the staff and public