Community Host

About the Role

We are seeking a passionate and customer-focused Community Host to join our Workplace Experience team. As a key member of the onsite account team, you will play a critical role in creating an engaging, productive, and welcoming workplace environment for employees and visitors.

Acting as the dedicated point of contact for an assigned workplace zone or building, you will deliver high-touch support, ensure workspace readiness, and proactively resolve issues before they impact the employee experience. This is an excellent opportunity for hospitality-driven professionals who enjoy building relationships, solving problems, and creating memorable workplace experiences.

Key Responsibilities

Employee & Guest Experience

• Provide exceptional day-to-day support to employees, visitors, and guests.
• Deliver a warm, professional welcome and create positive first impressions.
• Assist with workplace navigation, information requests, and employee inquiries.
• Serve food and beverages to guests and ensure a seamless guest experience.
• Build trusted relationships with employees and key stakeholders across the business.
• Handle questions, concerns, and service requests promptly and professionally.

Workplace Operations & Readiness

• Conduct regular workplace inspections to ensure spaces are fully functional, well-maintained, and employee-ready.
• Monitor meeting rooms, offices, collaboration spaces, and common areas to ensure operational excellence.
• Proactively identify maintenance issues, repairs, and workplace deficiencies, submitting work orders as required.
• Act as the "eyes and ears" of the workplace, identifying opportunities to enhance the employee experience.

Employee Engagement & Continuous Improvement

• Support initiatives that foster employee engagement, wellbeing, and workplace community.
• Gather employee feedback and Voice of Customer (VOC) insights through both qualitative and quantitative methods.
• Assist in workplace experience audits, employee journey assessments, and service improvement initiatives.
• Collaborate with cross-functional teams to develop innovative workplace solutions.
• Follow established escalation procedures and ensure timely resolution of issues.

Workplace Education & Support

• Educate employees and visitors on workplace services, technology, processes, protocols, and etiquette.
• Provide guidance on workplace resources and support channels.
• Ensure effective communication of workplace updates and service information.

Requirements

Experience

• Minimum 2-3 years of experience in one or more of the following areas:

  • Hospitality
  • Travel and tourism
  • Customer service
  • Retail operations
  • Workplace experience
  • Real estate services
  • Co-working environments

• Diploma or Degree qualification preferred.

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.