Community host

Company Description Queens House is a members-only coworking space in the heart of St Albans, housed in a former hat factory that has been transformed into a modern, character-filled workplace. Located less than 20 minutes from King’s Cross and a short walk from St Albans station, it offers a convenient base for professionals seeking community and flexibility. The space provides a range of options from hot desks to private offices, along with outdoor areas, onsite kitchen facilities, and a pet-friendly environment for well-behaved animals. Equipped with high-speed internet, advanced technology, meeting rooms, and a podcast studio, Queens House is designed to support productivity, collaboration, and growth. It is a locally founded community that values innovation, connection, and professional success.

Role Description The Community Host is a full-time, on-site role based at Queens House in St Albans, focused on creating a welcoming, supportive environment for members and visitors. This role includes greeting and onboarding new members, answering queries, and ensuring that coworking spaces, meeting rooms, and shared areas are set up, tidy, and functioning smoothly. The Community Host coordinates day-to-day operations such as room bookings, basic tech and Wi‑Fi support, and liaison with vendors or building services when needed. They also help organize community events, networking sessions, and member communications to foster engagement and connection. Daily responsibilities include monitoring space usage, maintaining high standards of service, collecting member feedback, and supporting the team with administrative tasks that enhance the overall member experience.

Qualifications

• Strong interpersonal, customer service, and community-building skills to engage with members and visitors in a professional, friendly manner.
• Organizational and time management abilities to handle bookings, schedules, and multiple tasks in a busy coworking environment.
• Basic technology proficiency, including familiarity with office software, Wi‑Fi troubleshooting, and digital tools for bookings and communications.
• Communication skills for clear in-person, phone, and written interactions, including email and member updates.
• Experience in hospitality, coworking, office management, or a similar service-oriented setting is highly beneficial.
• Ability to work on-site full time in St Albans, maintain a professional presence, and contribute positively to a collaborative team culture.
• Comfort with organizing events or activities that support networking, learning, and member engagement.
• Attention to detail and a proactive approach to maintaining a safe, clean, and inclusive workspace for all members.