Community Information Administrator

Aspire Foundation is currently expanding and developing high quality family support services for families with young children to help build confidence, social skills and relationships.

We are looking for a Community Information Administrator to be the welcoming face and beating heart of our Children & Family Centres, in one of our Cheltenham settings. This is a vital role where you will be the first point of contact for families, visitors and professionals ensuring our centre is a welcoming and accessible space for all.

The Role

What You Will Be Doing

• Front of house reception – welcoming families and visitors, offering a friendly and professional service.
• Centre bookings & admin support – managing bookings, coordinating room use, and keeping everything running smoothly.
• Supporting families – signposting to services, providing information, and assisting with referrals to partner organisations.
• Community connections – becoming the go-to person for knowledge about local services and activities.
• Team support – working closely with our Family Support Workers and Community Family Workers to ensure families receive the help they need.

About You

• A confident and friendly communicator, comfortable speaking with families and professionals.
• Organised and proactive, with experience in administration, reception, or customer service.
• Passionate about making a difference in the community.
• Able to multitask and manage a busy, varied workload.

CIA's are part of the Family Support team and will work across the localities of Cheltenham and Tewkesbury providing a high-quality targeted family support service and help to develop a service to help bridge the gap between Universal and Targeted support services for Families and raise the awareness of the work of the Aspire Foundation to children aged 0 - 11 and their families to ensure that all children get the best possible start in life.

Salary & Benefits

Grade/Salary : Grade 4 £27,195.00 pa - £28,525.00 37 hours/week permanent, all year round

We Offer The Following Benefits

• Support – through termly or six weekly supervisions and an Annual Performance Review.
• Training – on-going continued professional development which could include on the job training, work shadowing, courses and qualifications – all depending on what you need as a person and what the organisation needs now and in the future.
• A workplace pension scheme to all qualifying staff.
• Death in service benefit

Location

Aspire Foundation

Gardners Lane

Cheltenham

Gloucestershire

GL51 9JWJob Description For more information please see a copy of the Job Description and Person Specification for this role

CIA Job Description Deadline and how to apply

If you would like to be part of a dynamic and creative organization, please apply by 12 noon Friday 6th November 2026 Interviews will take place on Monday 16th November 2026