Community Liaison Officer

PURPOSE OF ROLE

The Community Liaison Officer will implement the stakeholder engagement activities and execute external community campaigns activities.

KEY PERFORMANCE AREAS

Participate and contribute to a safe and healthy work environment where workers, external service providers/contractors can deliver their outputs within a controlled risk environment. Ensuring that the project activities are carried out without any disruptions.

• Coordinate public relations campaigns and Stakeholder events.

• Engage with relevant stakeholders in line with Community Engagement Plans and reinforce a positive representation of Lesedi to the Community.

• Continuously provide feedback to the Mine on community concerns and priorities with the view to revise intervention strategies where necessary.

• Schedule outreach meetings with local community members to discover their issues and concerns.

• Collate, analyse and write reports to share insights with Lesedi, conduct further research and organize follow-up meetings to address outstanding concerns with community leaders / members, clients, and employees.

• Liaise with all stakeholders and be the first point of contact to build an effective communication structure, enhancing a harmonious internal and external relationships by ensuring the quality-of-service delivery achieve set goals.

• Promptly resolve incidents and other events

• Support the current SD&L programmes to educate the community members about the projects and to support active community participation

QUALIFICATION

• Grade 12
• National Diploma in Public Administration or equivalent
• Valid South African Driver’s license
• Bachelors’ Degree will be advantageous

EXPERIENCE

• 3+ years’ experience in a community outreach environment, community-based education activities with a good understanding of local communities, their norms and culture
• Computer literacy in MS Office

COMPETENCIES

• Excellent communication skills,
• Excellent Interpersonal skills
• Ability to prioritize work on own initiative
• Computer Literacy in MS Office.
• Ability to work under pressure
• Strong analytical and problem solving skills
• Ability to quickly understand situations and address them appropriately and in a manner that is accepted by community members or any stakeholder