Community Management

Here at CORUS , an ALTEN company, we are looking for a Community Management to join our team on an international insurance project.

Location: Barcelona (three day in the office)

The role:

• Day to day tasks:

• Community management of the company's Global Social Media accounts.

• Analysis and categorization of social media posts.

• Alerts management, distribution and escalation processes.

• Set up and conduct trainings and workshop sessions on social customer care for our Business Units or Group Functions.

• Manage incoming requests through our support contact form and redirect to the right team within the company.

• Supporting the Brand Marketing team on the Business Units adoption of Sprinklr for Customer Care and the implementation of KPIs, dashboards and measures within Sprinklr

• Provide end-to-end support for Sprinkr and Meta Business for configuration, bugs, ticket management, permissions.

2. Being Customer-Centric

• Customer-Centric Approach: strong focus on understanding and addressing the needs and interests of the community members.
• Understanding of customer service principles and the ability to provide timely and helpful responses to community members inquiries and feedback.
• Coordinate customer management process across Business Units.

3. Analytical Thinking

• Create reports on specific social media activities from customers or other industry topics
• Analytical skills to understand data and KPIs gathered from social media monitoring, draw conclusions, and make recommendations for community engagement and digital care strategies.

Skills and Experience:

• University level education or equivalent.
• Over 5 years of relevant experience.
• Highly Proficient (native preferred) in English and fluent in Spanish, German is a plus
• Social Media Tools and platforms: Familiarity and experience with Sprinklr and Sprinklr service module (nice to have).
• Familiarity and experience with Meta Business.
• Experience in customer service of organic and paid campaigns.
• Tech savy, up-to-date and has a “finger on the pulse” of the digital landscape, platform changes, current trends and user behaviors.
• Communication: Excellent written and verbal communication skills to interact with the community, respond to inquiries, address concerns, and communicate key messages effectively.
• Extremely detail oriented and proactive.

What do we offer:

• Flexible remuneration and a personalized training plan.
• People-focused team.
• Dynamic work environment, with real possibilities for professional growth.
• International projects of high technological value.

At CORUS we are very conscious of the importance of respecting diversity. No one will be excluded from this call for applications on the grounds of race, colour, age, sex, marital status, ideology, political opinions, nationality, religion, sexual orientation and/or any other personal, physical or social condition. This process is aimed at choosing the best professionals through a selection process based exclusively on merit and skills.