Community Manager - Baker Tower Apartments

Baker Tower Apartments is looking for an experienced Community Manager who knows that exceptional property management is about more than hitting occupancy targets—it’s about leading people, creating a great resident experience, and taking ownership of the performance of the community. This is an opportunity for a confident, hands-on property management professional who enjoys being in the center of the action. You’ll have the autonomy to lead day-to-day operations, develop your onsite team, build strong resident relationships, and identify opportunities that improve both the community and its financial performance.

This is an opportunity to lead a community you can be proud of. You'll have the ability to influence financial performance, develop talented employees, improve the resident experience, and make a measurable impact on the success of your property.

FINANCIAL PERFORMANCE

• Monitor financial performance, budgets, and variances and proactively communicate opportunities or concerns.

• Develop and manage the community operating budget while identifying opportunities to increase revenue and control expenses.

• Monitor market conditions, competitive properties, and trends that may impact performance.

• Manage rent expirations, renewals, and increases in alignment with budget goals and market conditions.

• Review operating reports and translate the numbers into actionable recommendations.

• Identify capital improvement and repair opportunities and assist with scopes of work, bids, contracts, negotiations, and project execution.

• Look for opportunities to maximize the value and performance of the community.

LEADERSHIP & TEAM DEVELOPMENT

• Interviewing, hiring, onboarding, training, coaching, and evaluating team members.

• Setting clear expectations and providing the direction and resources employees need to succeed.

• Creating accountability while recognizing and developing individual strengths.

• Conducting regular team meetings and maintaining consistent communication.

• Ensuring employees complete required training and development programs.

• Building a collaborative team culture focused on professionalism, ownership, and exceptional service.

• Leading by example and stepping in to support the team when needed.

• Working closely with other departments and leadership to achieve community and company goals.

RESIDENT EXPERIENCE

• Build and maintain strong relationships with current and prospective residents.

• Respond to resident concerns with professionalism, urgency, and sound judgment.

• Ensure resident requests and service needs are addressed appropriately and timely.

• Partner with the maintenance team to ensure work orders, preventive maintenance, and property standards are consistently maintained.

• Plan, support, and participate in resident events and community activities.

• Identify opportunities to improve resident satisfaction, engagement, and retention.

• Create an environment where residents feel valued and respected.

OPERATION & ADMINISTRATION

• Ensuring accurate and timely payroll and timesheet submissions.

• Reviewing and approving invoices and ensuring vendors are paid appropriately and timely.

• Overseeing rent collection and other community income.

• Reviewing daily, weekly, and monthly reporting for accuracy and completeness.

• Using operational reports to identify trends, opportunities, and areas requiring attention.

• Maintaining organized and accurate community records.

• Ensuring company policies, procedures, and operational standards are consistently followed.

LEASING & MARKETING

• Lead and support the community's leasing and marketing strategy.

• Monitor traffic, leasing activity, closing ratios, occupancy, and retention.

• Evaluate market conditions and competitor activity to identify opportunities and potential challenges.

• Ensure marketing programs, promotions, and advertising are effective and aligned with community goals.

• Review rental applications in accordance with company policy and applicable requirements.

• Coach leasing team members and provide additional training when performance opportunities are identified.

• Develop and execute effective resident retention and renewal strategies.

• Regularly inspect common areas, models, vacant apartments, and the overall property to ensure the community is presented at its best.

Qualities we are seeking:

• 2-3 years' experience as a community/property manager

• Yardi (or industry-related software) is preferred

• Detail and task oriented

• Proven decision-making abilities

What are the perks at MAXX Properties as a Community Manager?

• 17 Days of PTO (accrual based) to START with an additional day of PTO with each year of service (5 unused days of PTO can carry over to the following year)

• 40 hours of Sick and Safe Time (100% of unused Sick and Safe hours can be carried over to the following year)

• Industry competitive salary with monthly move-in, renewal, delinquency (when applicable), and SatisFacts bonuse

• One of the most comprehensive benefits packages in the industry

• Rental discounts at any MAXX Property effective on your first day

• Tuition reimbursement towards work-related courses of up to $2,500/year

• Reimbursement on children’s education/extra-curricular activities (up to $750/year)

• $500 Employee Referral Program

• $300 annual gym reimbursement

About MAXX Properties

For 90 years, MAXX Properties has built a strong reputation as a trusted owner and operator of multifamily communities across the United States. Today, our portfolio includes more than 35 communities and 9,000+ apartment homes spanning seven states. With corporate offices in New York and Denver, our teams combine national scale with a hands-on approach to property operations, resident service, and community management.

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