Community Manager

Who you are

• Experience building or scaling communities, executive programs, or high-touch customer experiences
• Proactive and resourceful, with a bias toward action and a track record of making things happen
• Confident communicator, comfortable engaging senior leaders
• Strong operator with attention to detail and follow-through
• 5–8 years in community, events, or customer-facing roles
• Experience in B2B, SaaS, fintech, or fraud and risk is a plus
• Curious, energetic, and great at connecting people and ideas

What the job involves

• We’re hiring a Community Manager to build and run this community
• This is a builder role with real ownership. You’ll work closely with the Head of Executive & Community Engagement to grow the network, shape the member experience, and ensure the community consistently delivers value
• You’ll lead events, build member relationships, and turn conversations into actionable insights
• Build the network: Identify and recruit the right members. Maintain a high bar for who joins and why
• Design high-impact experiences: Run in-person and virtual sessions that drive meaningful participation and repeat engagement
• Turn conversation into insight: Capture what matters and synthesize it into clear themes and takeaways
• Run the system: Own the community platform, communications, and day-to-day operations
• Drive internal leverage: Share those insights across marketing, sales, product, and strategy to inform decisions and action
• What Success Looks Like:
• A trusted, highly engaged network of senior leaders
• Consistent participation and repeat attendance
• Insights that influence go-to-market and strategic decisions
• Strong, direct relationships with key operators
• Clear impact on brand, strategic accounts, and pipeline

Benefits

• Health: Comprehensive medical coverage, including vision, dental, and FSA
• Parental Leave: Generous leave allowance for parents-to-be
• 401k: Pre-tax savings for retirement
• Life Insurance: Protect your family in case of emergency
• PTO: Take as much time as you need, when you need it
• 100% Remote: Work from anywhere anytime, whatever suits your lifestyle
• WFH Allowance: Generous reimbursement program to maximize your WFH setup
• Deskpass: Work in an office environment whenever you feel the need
• Mental Health Provider: Connect with clinicians when you need it
• Learning & Development: Self-education allowance & free career coaching
• Employee Assistance Program "EAP": Lifestyle resources available as well as additional mental health resources
• Fertility Provider: Family planning solutions for those interested
• Personal Legal Support: Significant discounts with RocketLawyer