Community Manager

Community Manager – Beauty Retail

The Role: We are looking for a Community Manager who sits at the intersection of Brand Strategy and Product Innovation. You won’t just manage a following; you will build a dedicated ecosystem of brand advocates whose insights directly shape our next product launches.

Key Responsibilities:

• Community Advocacy: Foster a high-engagement environment across digital platforms and private "inner circles" to drive brand loyalty.
• Product Co-Creation: Partner with the Product Development team to conduct surveys, coordinate focus groups, and manage sampling programs for new formulations.
• Actionable Insights: Translate community feedback into structured data that informs "white space" opportunities and product iterations.
• Social Listening: Monitor emerging beauty trends and consumer sentiment to keep our brand at the forefront of the industry.

What We’re Looking For:

• Bachelor’s Degree in Marketing, Communications, Business, or a related field.
• 3–4 years of experience in Community Management, Social Media, or Market Research (Beauty or FMCG background preferred).
• Proven ability to design and analyze surveys (Typeform, SurveyMonkey, Google Forms).
• Strong "Social Listening" capabilities and familiarity with beauty industry trends/ingredients.
• Excellent copywriting skills with a human, relatable brand voice.
• A proactive "people person" who can translate customer emotions into structured feedback for the Product team.
• A "Beauty Maven" with deep knowledge of skincare/cosmetic trends and ingredients.
• A researcher’s mindset—capable of designing surveys that people actually want to fill out.
• A strategic communicator who can turn qualitative "chatter" into quantitative business value.