Community Manager

Job Title- Community Manager

Location- New Delhi

Job Purpose:

We are seeking a proactive, customer-centric, member-first Talent Acquisition Community Manager to grow and nurture Roshanees online community. You will engage with recruiters, drive meaningful conversations, plan and host weekly/monthly/quarterly events, moderate discussions, and resolve inquiries promptly. You will develop content and programs that boost participation, strengthen employer brand affinity, and deliver clear member value - ultimately increasing engagement, retention, and advocacy.

Job Responsibilities:

• Manage and moderate Roshanees community across forums and social platform channels, upholding guidelines and tone of voice.
• Engage and respond to inquiries quickly and professionally. Monitor conversations and ensure community guidelines are followed.
• Build and execute a content calendar (market insights, tools, case studies, job spotlights) to encourage community interaction.
• Host recurring events (AMAs with TA leaders, webinars, roundtables, workshops, Campaigns) weekly/monthly/quarterly to boost engagement.
• Nurture relationships with power users, influencers, and brand advocates; enable member-led contributions.
• Gather member feedback and talent-market signals; synthesize insights with internal teams.
• Launch programs that drive participation (challenges, spotlights, referral/recognition initiatives).
• Track community KPIs (Monthly active users, active contributors, response time, event attendance, CSAT/NPS, retention); deliver reports and recommendations.
• Identify trends and opportunities; test and iterate engagement strategies and community features.
• Handle sensitive topics and conflicts with discretion; ensure compliance with privacy and community policies.
• Partner with Branding team to align messaging; support campaigns and amplification.

Required Knowledge:

• Bachelors in marketing, Communications, Public Relations, Business or equivalent experience.
• 7-16 years in community management, social media, or member engagement; experience with TA/recruiting audiences strongly preferred.
• Proven track record building and scaling professional communities.
• Excellent written and verbal communication; strong copywriting and storytelling.
• Event planning/facilitation (webinars, AMAs, roundtables); familiarity with Zoom/Meet, LinkedIn Live, etc.
• Proficiency with community and social media platforms
• Working knowledge of analytics and reporting (Google Analytics, platform insights); KPI-driven with MAU/WAU, engagement, retention etc.
• Moderation, conflict resolution, and policy/compliance awareness (privacy, code of conduct).
• Comfortable operating in a fast-paced environment; organized, experiment-driven, and data-informed.

Educational Qualification:

• Full time graduate with overall first division.
• Masters degree or MBA will be an added advantage.

Required Skillset:

• Content creation and copywriting.
• Social media marketing.
• Customer service experience.
• Data analysis and reporting.
• Project management.
• Creativity and problem-solving.
• Knowledge of SEO and digital marketing principles