Community Manager

Job Description: Community Manager Student Engagement

Department: Student Engagement, NIAT
Reports To: Senior Manager — Student Engagement
Direct Reports: Community Manager Associates (CMAs) across assigned campuses
Location: Hyderabad (Open to travel based on requirement)
Employment Type: Full-Time
Experience: 3–5 years in community management, student engagement, event operations, or campus program management, with at least 1 year leading a small team

Role Purpose

The Community Manager owns the student engagement outcomes for their assigned campuses. Where the CMA is the on-ground execution backbone, the Community Manager is the planning, quality, and accountability layer — designing the engagement calendar, leading and developing a team of CMAs, ensuring every event meets NIAT's standards, and translating on-ground data into insights that shape institutional programming.

Key Responsibilities

1. Engagement Strategy & Calendar Ownership

• Design the monthly and quarterly engagement calendar across assigned campuses, aligned to NIAT's pillars: Innovation, Skill-building, Community, Wellness, Inclusion
• Balance central initiatives (CP, Innovators–Special Projects, Hackathons, Tech Workshops, placement-driven programs) with campus-specific programming
• Set participation, quality, and outcome targets for each campus and track delivery against them

2. Team Leadership & CMA Development

• Manage, coach, and develop a team of CMAs across campuses
• Run daily huddles and weekly performance review calls; set clear priorities and remove blockers
• Review CMA event plans, activity designs, and execution readiness before events go live
• Build CMA capability in event design, student relationship management, and reporting

3. Event Quality & Execution Oversight

• Own end-to-end quality standards for all events — concept, structure, activity design, on-ground energy, and closure
• Be present at flagship and high-stakes events; conduct spot audits of regular events
• Ensure SOP compliance across pre-event, during-event, and post-event workflows
• Review photo/video output against quality standards and route approved content for usage

4. Stakeholder & Campus Relationship Management

• Act as the primary interface with campus leadership, Campus Operations (COS/PM/BOA), and facility teams
• Coordinate with the Design and Branding teams on creatives, campaign routing, and rollout approvals
• Manage escalations from CMAs, students, or campus partners and resolve them quickly
• Liaise with speakers, vendors, and student clubs for larger events

5. Reporting, Data & Insights

• Consolidate CMA weekly reports into campus-level performance reviews for the Sr. Manager and HOD
• Track attendance, registrations, campaign reach, engagement metrics, and feedback trends
• Maintain accurate data in the shared Student Engagement system and flag gaps or deviations
• Convert campus pulse data into actionable recommendations for future programming

6. Central Campaign Rollout

• Own the rollout of NIAT-wide campaigns across assigned campuses — communication plans, channel coverage (WhatsApp, notice boards, class reps), and visibility targets
• Verify that campaigns land on time and reach intended student segments
• Report campaign status (reviewed approved scheduled live) up the chain

7. Culture & Professional Standards

• Model professionalism, ownership, and student-first thinking for the CMA team
• Ensure the team operates independently, meets deadlines, and represents NIAT with integrity

Key Stakeholders

• Internal: Sr. Manager, HOD, CMA team, Design Team, Branding Team, Initiative heads
• External: Campus leadership, Campus Operations (COS/PM/BOA), Facility Teams, Speakers, Vendors, Student Clubs
• Students: Student leaders, class representatives, volunteer networks, and the wider student community

What Success Looks Like

• Engagement calendar delivered on time with strong participation across all assigned campuses
• CMAs performing independently with minimal escalation and consistent report quality
• Zero missed central campaign rollouts; SOP compliance across events
• Campus leadership and students view Student Engagement as responsive, high-quality, and student-centric

Ideal Candidate Profile

• Proven experience running events or community programs end-to-end, ideally in an education or campus setting
• Comfortable managing people remotely across multiple locations
• Strong operational discipline — checklists, trackers, reporting hygiene
• Creative instinct for activity and experience design, paired with data-driven decision-making
• Excellent communication in English (regional language skills a plus for campus coordination)