Community Manager

• This role collaborates closely with marketing, development, and support teams to foster meaningful engagement, build lasting relationships, and amplify excitement across a global audience
• Contribute to the development and evolution of communication strategies and community channels, with a focus on continuous improvement
• Serve as a public-facing representative for Star Citizen and Squadron 42, communicating on behalf of the brand across multiple channels and at events
• Collaborate with the content, video, and social media teams to align messaging and maximize reach
• Create engaging content and experiences such as editorial posts, contests, and events to build community loyalty and foster positive sentiment
• Design and execute community engagement opportunities for both in-person and online events
• Manage prize and product fulfillment for community contests, tournaments, and giveaways
• Identify, nurture, and engage passionate community advocates for Star Citizen and Squadron 42
• Monitor community sentiment, trends, and emerging issues across social and owned platforms, providing timely insights to internal teams
• Gather and communicate actionable community feedback to game development teams, representing player sentiment, concerns, and suggestions
• Analyze content performance and community engagement data to inform optimization and innovation strategies
• Collaborate with the Moderation and Platform teams to support daily operations across the website and forums
• Act as a liaison between the community, Customer Service, and internal teams to address high-priority issues and ensure clear, effective communication

Benefits

• Employer funded tax-free Health Reimbursement Arrangement for qualified medical expenses up to $5,000 per employee and $15,000 per family
• Flexible Spending and Dependent Care Accounts
• Paid Short and Long Term Disability Leave
• Life Insurance & AD&D coverage
• 401(k) Plan with up to 4% company match
• Pet Insurance
• Discounted Gym Membership through CIGNA
• Yearly Flu-shot Clinic
• Employee Resource Groups for traditionally underrepresented groups, minorities and allies
• Full Medical, Dental and Vision coverage (100% free for employee level coverage and subsidized for dependents)- The ideal candidate is proactive, creative, and deeply attuned to the dynamics of gaming communities. They bring a proven track record of leading large-scale community initiatives within the entertainment or gaming industry
• Demonstrated ability to manage multiple projects and deadlines in a fast-paced environment
• Minimum of 2 years of experience in community or brand communications, including forum moderation and audience engagement
• Willingness and ability to travel (including internationally) and work flexible hours, including evenings and weekends as needed
• Familiarity with common community platforms (e.g., Discord, Reddit, Zendesk, forums, social media tools)
• Strong strategic thinking, leadership, and communication skills
• Bachelor’s degree in Communications, Marketing, or a related field, or equivalent professional experience
• Experience in online game or MMO development, community management, and/or marketing
• Training and/or experience in project management
• Genuine passion for sci-fi games and immersive gaming communities