Community Manager

Company Description Miami Center is a mobile phone retailer and e-commerce business serving customers across Egypt, with a focus on providing fast, reliable access to the latest devices. Over years of operation, the company has built strong relationships with suppliers nationwide and a deep understanding of customer needs. Miami Center offers up-to-date phone models, competitive pricing, dependable service, rapid delivery, and responsive customer support through both physical stores and its online shop. The company is committed to high product quality, streamlined purchasing and payment processes, and a consistently positive shopping experience. Its goal is to provide customers with the best value and service at every stage of their interaction.

Role Description The Community Manager is a full-time, on-site role based in Alexandria, Egypt. This role is responsible for building, engaging, and supporting the customer and online community across social media platforms and the webstore. Day-to-day tasks include moderating comments and messages, responding to customer inquiries, coordinating with customer support and sales teams, and maintaining a consistent brand voice. The Community Manager will plan and publish community-focused content, organize online campaigns or promotions, and gather feedback to improve customer experience. The role also involves monitoring community sentiment, preparing basic reports on engagement metrics, and suggesting initiatives to strengthen customer loyalty and trust.

Qualifications

• Community engagement and social media management skills, including experience moderating online communities and responding to customer comments and messages.
• Customer service and communication skills, with the ability to handle inquiries, resolve issues professionally, and maintain a helpful, respectful tone.
• Basic content creation skills for posts, announcements, and community updates, with strong written communication in English and Arabic.
• Organizational and time-management skills to handle multiple conversations, campaigns, and tasks efficiently in a retail and e-commerce environment.
• Analytical skills to track engagement, identify trends in customer feedback, and report insights to management.
• Comfort working on-site in Alexandria, Egypt, and collaborating with store and operations teams.
• Prior experience in community management, social media, or customer support, preferably in retail or e-commerce.
• Relevant education such as a diploma or degree in communications, marketing, business, or a related field is an advantage.