Community Manager

About Us:

At Uniting AgeWell, our focus is on supporting older people to experience a sense of wellbeing, choice and independence in their lives, to feel valued members of their community and to have easy access to the community or residential services they need to live the life they want. With a range of services in many locations in Victoria and Tasmania, our 5,000 staff and 600 volunteer staff are committed to high quality services and care.

Uniting AgeWell provide a workplace culture based on the BESTphilosophy – Believe, Excel, Support and Trust – underpinned by our values of Kindness, Respect, Integrity, Innovation and Inclusion, and our customer service charter and promise that shape and inform all that we do. More information can be found on the Uniting AgeWell website - www.unitingagewell.org

Why choose Uniting AgeWell?

• Competitive remuneration offered with salary packaging benefit up to $15,900 + $2,650 annually
• Comprehensive Employee Assistance Program available 24/7 for our staff
• Not for profit, values-based organisation

About the role:

An exciting 18-month fixed term opportunity to lead our independent retirement Living communities in Melbourne's East.

In this role you will be responsible for the operational requirements of our independent living communities within the Eastern portfolio. You will ensure a quality, customer-focused service for our residents living in our communities in Melbourne's East comprising of 150 living units.

In this role, you will:

• Serve as the first point of contact for all general enquiries, property management and apartment resales to achieve and maintain optimal occupancy, and foster a supportive, welcoming and engaging environment for residents and their guests
• Ensure staff supervision is effective and in line with Uniting AgeWell policies, procedures and expectations
• Ensure complaints and disputes are managed and resolved efficiently and effectively and in line with Uniting Age Well’s obligations.
• Ensure budgets are maintained within their portfolio (Resident & Minor works Budgets)
• Support and drive customer engagement and activation within communities

This is the place for you if you have:

• Minimum of 3 years’ experience in Retirement or housing related environment supervision or relevant industry experience (desirable)
• Experience and expertise in relating to and managing a diverse range of people with a strong focus on customer service
• Understanding of the financial aspects of apartments and housing
• Excellent knowledge and experience in the Hotel environment/retirement village or residential aged care with a commitment to high standards of care for residents
• Experience in relating to a diverse range of people
• Willingness to be flexible in responding to requests and being the first point of contact for Residents, visitors and other Uniting AgeWell staff

Essentials for working in Aged Care:

• A current Working With Children’s Check (VIC) or willingness to obtain one
• Full Australian working rights
• A current Police Records Check/NDIS Clearance or be willing to undertake this process
• Current flu and ongoing vaccinations as required

Make an impact today and apply to be considered for this opportunity.

Please find attached Position Description here: Community Manager - Retirement Living.pdf

Contact Daniel Prest at [email protected] for more information.