Community Manager

Key Responsibilities:

· Manage day-to-day community engagement across Facebook, Instagram, TikTok, X, YouTube and other relevant platforms.

· Respond to comments, messages and audience queries in line with each brand's tone and guidelines.

· Monitor conversations, trends and audience sentiment and identify relevant opportunities.

· Coordinate with Creative, Content, Digital and Account teams to develop engaging community content.

· Escalate complaints, sensitive issues and potential reputational concerns to the relevant teams.

· Track engagement, audience feedback and community insights and prepare regular reports.

· Support social media campaigns, launches and activations through effective community engagement.

· Stay updated on platform trends, internet culture and emerging conversations.

Requirements:

· Bachelor's degree in Marketing, Communications, Mass Communication, Media Studies, or a related field.

· 2–4 years of experience in community management, social media, digital marketing, or an advertising/communications agency.

· Strong written and verbal communication skills.

· Good understanding of social media platforms, trends and audience behaviour.

· Ability to manage multiple brands and respond effectively in a fast-paced environment.

· Strong coordination, problem-solving and interpersonal skills.

Application Question(s):

• have you previously worked in an advertising firm?
• Have you previously Managed communities for different clients?
• Do you have a Good understanding of social media platforms, trends and audience behaviour?

Education:

• Bachelor's (Preferred)

Experience:

• Community Manager: 2 years (Preferred)

Work Location: In person