Community Manager

Responsibilities About the Role We are building one of Indonesia's largest parenting ecosystems across education, commerce, and trusted expert content. As our community continues to grow, we are looking for someone who can transform community engagement into long-term trust, advocacy, and sustainable growth through meaningful online and offline experiences.

This is not a community moderation role. We are looking for someone who can build programs, grow relationships, and continuously improve how parents learn and connect with us.

What You'll Own Grow and Strengthen Our Parent Community

• Own the strategy and execution of recurring online community programs, including educational Q&A sessions, WhatsApp learning groups, and community social media.
• Design and launch new online and offline community initiatives that increase engagement, retention, and member participation.
• Build and develop a network of highly engaged community ambassadors.

Drive Community-Led Growth

• Create initiatives that increase community participation, referrals, advocacy, and organic growth.
• Turn community feedback into actionable insights that improve products, content, and customer experience.
• Monitor community health through clear engagement metrics and continuously optimise programs.

Build Strategic Partnerships that Strengthen Community

• Develop partnerships with hospitals, brands, and relevant organisations that create meaningful value for community members.
• Manage collaboration opportunities including educational activations, branding initiatives, and product barter partnerships.
• Ensure every partnership contributes to measurable community impact rather than one-time exposure.

Lead Cross-Functional Execution

• Work closely with Marketing, Medical, Product, Content, Creative, and Partnership teams to execute community initiatives with high quality and speed.
• Manage multiple initiatives simultaneously while maintaining operational excellence.

Requirements You're a Fit If

• You have experience building and growing engaged communities rather than simply managing social media.
• You have successfully launched community programs from idea to execution.
• You are comfortable building partnerships with external stakeholders including brands, institutions, and healthcare organisations.
• You make decisions using data and customer insights instead of assumptions.
• You thrive in fast-moving environments with changing priorities.
• You naturally take ownership and solve problems before being asked.
• You communicate clearly across both internal and external stakeholders.
• You care deeply about creating meaningful experiences for families.

How We Work

• We work in a lean, fast-moving environment where ownership matters more than hierarchy.
• You will often work across multiple teams, make decisions with incomplete information, and continuously improve through learning and experimentation.
• We value humility, precision, curiosity, and people who care about delivering meaningful impact—not simply completing tasks.