COMMUNITY MANAGER

Description:

Position Summary

The Onsite Community Manager is responsible for the comprehensive management of a residential community association. This role serves as the on-site operational leader and primary advisor to the Board of Directors, overseeing daily operations, financial performance, staff leadership, and long-term planning.

This onsite leadership role ensures that the community is maintained to the highest standards, operates within budget, and remains compliant with governing documents and Virginia condominium requirements, while delivering exceptional service to residents and supporting the Board’s strategic priorities.

Key Responsibilities

Leadership & Governance

• Serve as the primary liaison and trusted advisor to the Board of Directors.
• Lead and facilitate Board, Annual, and Special Meetings, including preparation of agendas, management reports, and supporting documentation.
• Provide strategic guidance to the Board on governance, capital planning, and operational best practices.
• Ensure compliance with the condominium instruments, Board resolutions, association policies, and applicable Virginia condominium and common-interest-community requirements.
• Implement Board decisions and track progress on all action items.

Financial Management

• Develop, recommend, and manage annual operating budgets in partnership with the Board and accounting team.
• Oversee reserve planning and capital expenditure forecasting.
• Review and approve invoices in accordance with established controls and budget authority.
• Monitor financial performance, including variances, delinquencies, and cash flow.
• Present clear, concise monthly financial and management reports with actionable insights.

Operations & Maintenance

• Oversee all aspects of property operations, including maintenance of common areas, amenities, and building systems.
• Conduct regular site inspections of buildings, grounds, storage areas, sidewalks, and amenity spaces to identify maintenance, covenant, and safety concerns and drive timely resolution.
• Manage vendor relationships for landscaping, pool, pest control, trash and recycling, snow removal, and other community services, including contract administration, performance oversight, and service quality assurance.
• Lead preventive maintenance programs and execute capital improvement projects.
• Ensure life-safety systems, risk management protocols, and emergency procedures are in place and maintained.

Resident Experience & Communication

• Provide responsive, professional communication to residents and Board members.
• Address and resolve homeowner concerns, disputes, and violations with consistency and professionalism.
• Foster a positive community environment through proactive communication, transparency, and engagement initiatives.
• Oversee community communications, including notices, newsletters, and digital platforms.

Staff Management & Team Leadership

• Directly supervise onsite staff, including maintenance and administrative personnel, and coordinate closely with Keymont support teams.
• Recruit, train, coach, and evaluate team members to ensure high performance and accountability.
• Establish clear expectations, workflows, and service standards for onsite operations.
• Promote a collaborative, service-oriented team culture.

Requirements:

Qualifications

• 3–7+ years of experience in community association or property management, with onsite management experience strongly preferred.
• Experience managing condominium or HOA communities in Northern Virginia is highly preferred, particularly in multi-building communities with onsite operations and amenity oversight.
• Professional certifications such as CMCA®, AMS®, or PCAM® preferred or actively pursuing.
• Strong knowledge of association governance, financial management, and building operations.
• Familiarity with Virginia Common Interest Community laws and regulations.
• Demonstrated leadership experience managing staff and vendor relationships.
• Excellent communication and presentation skills, particularly in Board-facing environments.
• Strong organizational, problem-solving, and decision-making abilities.
• Proficiency in Microsoft Office and property management software (e.g., Vantaca, CINC, BuildingLink, or similar).
• Ability to manage multiple priorities in a dynamic, resident-facing environment.
• Willingness to attend evening meetings and respond to after-hours emergencies.

Work Environment & Requirements

• Primarily onsite, office-based work at the onsite management office, combined with regular property inspections and community presence throughout the day.
• Ability to walk the property, climb stairs, and work in indoor/outdoor conditions.
• Valid driver’s license may be required depending on portfolio/support structure.
• Availability for emergency response outside of normal business hours as needed.

Core Competencies

• Leadership and team development
• Board relationship management and executive presence
• Financial acumen and strategic planning
• Operational excellence and attention to detail
• Customer service and conflict resolution
• Accountability and results-driven performance