Community Manager

Role & responsibilities

• Oversee day-to-day community operations to ensure a positive guest and student experience across the campus.
• Address guest and student queries, concerns, and feedback promptly to enhance satisfaction and engagement.
• Plan, coordinate, and execute campus events, community activities, and cultural initiatives that promote Pearl Academys values and culture.
• Coordinate with Operations, Housekeeping, and other internal teams to ensure seamless campus functioning and service delivery.
• Supervise hostel operations and conduct periodic audits to maintain hygiene, safety, and comfort standards.
• Liaise with external vendors and service providers to resolve operational issues and ensure service quality.
• Drive student engagement and experience enhancement initiatives to foster a vibrant and inclusive campus community.
• Monitor and analyse student and guest feedback, including Net Promoter Score (NPS), and implement improvement initiatives.
• Prepare monthly reports on events, feedback, community engagement, and actionable insights for management review.
• Ensure effective stakeholder coordination, timely follow-ups, and continuous improvement in community management processes.

Preferred candidate profile

• Graduate/Postgraduate in Hospitality, Administration, Communications, or a related field.
• 68 years of relevant experience in community management, student engagement, guest relations, or hospitality.
• Prior experience in the hospitality industry or educational institutions will be an added advantage.
• Strong interpersonal, communication, and relationship management skills.
• Proven ability to plan and execute events, community engagement initiatives, and campus activities.
• Excellent problem-solving, conflict resolution, and stakeholder management abilities.
• Experience in managing vendors, coordinating with cross-functional teams, and overseeing operational activities.
• Ability to analyse feedback, track student/guest satisfaction metrics, and drive continuous improvement.
• Strong organisational skills, attention to detail, and the ability to manage multiple priorities effectively.
• A proactive, people-oriented professional with a strong focus on service excellence and enhancing the overall student and guest experience.
• Prior experience in the airline, hospitality, or education industry will be an added advantage.