COMMUNITY MANAGER

Sandalwood Management is seeking a skilled and experienced Community Manager to assist with general day-to-day operations and property management of our 248 unit property Spicewood Springs in Austin, TX**.**

The Community Manager is fully accountable for the day-to-day operations of the property. The Community Manager will be responsible for effectively managing and coordinating staff, property activities and available resources to accomplish the community’s objectives set forth by the Regional Property Manager and property owner while ensuring compliance with appropriate governing regulations.

WHAT YOU’LL DO:

• Continually monitor and analyze traffic logs conversion ratios, budget guidelines, renewal information, marketing data, etc. Be able to give up-to-date and proper information when requested
• Maintain excellent customer service, delighting resident with proactive service and quick, accurate response to inquiries and requests
• Understand financial goals, operate asset in owners’ best interest in accordance with Policies & Procedures Manual
• Maintain an excellent customer service relationship with residents and property owners, responding to enquiries or concerns in a prompt and courteous manner
• Supervises entire on-site staff (i.e., Assistant Community Manager, Leasing Consultant(s), Community Service Supervisor/Assistant Community Service Supervisor, Maintenance Technician(s), Make-Ready Technician(s), Groundskeeper(s), Porter(s), and Housekeeper(s))
• Build high performing, harmonious on-site team by training and coaching talented individuals
• Maintain accurate records of all community transactions (rent rolls, delinquency reports, move-in/move-outs, etc.)
• Prepare annual budgets and income projections
• Ensure that all rents and late fees/check charges are collected, posted and deposited
• Generate necessary legal action, documents and process in accordance with state and company guidelines
• Ensure that invoices are submitted to the corporate office for payment, handle petty cash and all funds
• Build a sense of community through resident functions and other communication strategies
• Build high performing, harmonious on-site team by hiring, training and coaching talented individuals, and executing performance management system
• Plan weekly/daily office staff schedules and assignments and ensure all personnel –related administrative processes are executed on a timely basis
• Oversees outside contract vendors
• Ensure property is rented to capacity by implementing creative marketing strategies and developing a top performing team of leasing professionals
• Oversee or manage all details of resident move-ins and move-outs giving special attention to apartment inspections, utilizing in-house employees or outside contractors/vendors as needed
• Delight residents by responding to requests and concerns promptly and courteously
• Coordinate maintenance schedule and assignments with Maintenance Supervisor
• Ensure that vacated apartments are walked in a timely manner and in accordance with company policy. Prepare the Statement of Security Deposit in a timely manner
• Must possess a positive attitude and the ability to smile under all circumstances
• Be able to work evenings and weekends when necessary

WHAT WE NEED:

3+ years of Property Manager experience
Experience in Yardi property management software, required
Ability to work weekends, when required
Bilingual English/Spanish, a plus
Knowledge of Fair Housing Laws
Strong Admin skills
Valid driver’s license, required
Successfully pass pre-employment background check and drug test, required

COMPENSATION:

Negotiable, depending on experience
Monthly renewal commission and bonus opportunities

BENEFITS:

Medical, dental and vision benefits packages, company paid life insurance and 401(k)
Paid holidays and vacation time
Rent discount options (eligibility requirements may apply