Community Manager (Facility & Operations Manager)

Job responsibilities:

• Managing daily client interactions and ensuring a seamless workplace experience.
• Overseeing facility operations and ensuring all workplace services run efficiently.
• Managing budgets allocated for centre operations and optimizing resources without compromising quality.
• Coordinating with vendors and service partners to maintain high service standards.
• Preparing and analyzing revenue reports, occupancy reports, and headcount dashboards.
• Driving inventory optimization while maintaining service excellence.
• Ensuring invoices raised on time to avoid any delay.
• Managing parking, gate passes, events, administration, and workplace requests.
• Tracking service tickets, identifying root causes of recurring issues, and ensuring timely resolution through escalation when required.
• Driving continuous improvement initiatives, team training, digital tool adoption, data compliance, dashboard management, and process standardization.
• Maintaining organized documentation, file structures, and naming conventions for operational excellence.
• Minor issues should ideally be resolved within a 15-day timeline, while recurring concerns must be addressed at the root level to prevent future occurrences.