Community Nursing Administration Support Manager

Are you an experienced administration professional with strong organisational, people-management and systems skills? St Peter’s Hospice is looking for a Community Nursing Administration Support Manager to help ensure the effective day-to-day delivery of our Community Nursing Service.

This is a varied and rewarding administrative management role with a particular focus on efficient processes, data quality and continuous improvement. You will line-manage designated community administration staff, support service developments and act as system administrator for e-rostering across the Patient Care Directorate. Approximately 20% of the role will focus on e-rostering responsibilities, with training provided.

What you will be doing

• Leading and supporting designated community administration staff to deliver a consistent, responsive service.
• Reviewing administrative systems and processes, recommending improvements and coordinating agreed changes.
• Managing competing priorities, allocating routine work and ensuring deadlines and service standards are met.
• Supporting audits, incident follow-up, risk assessments, policies, procedures, reports and service-improvement work.
• Maintaining and developing effective use of the e-rostering system, including user support, training, testing, routine configuration and reporting.
• Working collaboratively with Community Nursing teams, clinical managers, HR, IT and colleagues across the Hospice.

About you

You will be educated to degree level or able to demonstrate an equivalent level of knowledge alongside substantial relevant administrative experience. You will have experience of supervising or line-managing staff, reviewing operational processes and using databases or electronic information systems.

With excellent organisational, communication and IT skills, you will be confident managing a busy workload, solving practical problems and presenting information clearly. Experience in a healthcare, hospice or NHS setting, project support or service improvement would be an advantage. Previous e-rostering experience is welcome but not essential, provided you are willing and able to develop this knowledge through the training provided.

?

• Seeking working hours of 37.5 hours per week, or 30 hours per week for the right candidate
• Band 5 equivalent salary from £32,073 to £39,043 per year (FTE)
• Located at Brentry, with occasional travel to external clincial locations
• Free parking and onsite cafe
• Paid DBS check

Why join St Peter’s Hospice?

You will join a collaborative service where effective administration directly supports the delivery of high-quality care. We are looking for someone who shares our values of excellence, compassion, respect, passion and collaboration, and who understands and values the work of the Hospice.

If you are an organised, proactive and supportive manager who enjoys improving systems and helping teams work effectively, we would be pleased to hear from you. For more information please contact Katie Versaci, Head of Community Nursing on 0117 9159493 or [email protected].

We’ve spent over 40 years helping people die in peace, and with dignity. Combining compassion with clinical expertise, we provide patients with the best possible care at the end of their lives.

We’re here for the people around our patients too – those closest to them. Before, during and after a bereavement, we provide support that’s remembered forever.

We think it’s that unforgettable support that inspires people to give back to St Peter’s. To fundraise for us. Donate. Volunteer. We’re not exaggerating when we say that we couldn’t do what we do without our wonderful supporters. We really can’t thank them enough.

We want to help many more people to die well. And we’re doing this by teaching others. As a centre of educational excellence, we share our skills with other health professionals, helping the NHS and care homes to provide better end-of-life care.

We’re here for all, for free, forever.