Community Relations Associate

Synopsis of Role

The Community Relations Associate serves as the primary point of contact for clients and visitors. This role combines front desk operations, client relationship management, sales support, event coordination, and day-to-day facility oversight.

The position is responsible for creating a welcoming and professional environment while ensuring smooth operations and a high-quality member experience.

Essential Functions

Community Relations & Engagement

• Build and maintain relationships with individuals, tenants, and partner organizations that support the center’s goals
• Foster a strong sense of community within the co-working space through proactive engagement
• Identify and optimize opportunities for tenant collaboration and community growth
• Lead community marketing efforts to strengthen market presence and support sales initiatives

Front Desk & Client Experience

• Serve as the primary point of contact for all clients, guests, and walk-ins
• Provide a warm, professional, and service-oriented experience at all times
• Manage inquiries, bookings, and day-to-day front desk operations
• Respond to requests for information or direct inquiries to the appropriate contact person

Sales Support & Client Management

• Handle walk-in inquiries and present co-working packages and services effectively
• Conduct site tours and assist in converting leads into clients or members
• Maintain and update customer profiles and client records
• Build strong client relationships to support retention and satisfaction

Events & Community Activation

• Conceptualize, plan, and implement events, workshops, and community initiatives
• Coordinate event logistics, vendors, and on-site execution
• Ensure events contribute to community engagement and business objectives

Operations & Facilities Management

• Oversee day-to-day operations of the center to ensure smooth and efficient functioning
• Manage center logistics including room readiness, scheduling, and space utilization
• Coordinate with housekeeping and maintenance teams to maintain cleanliness and order
• Monitor and address operational issues in a timely and professional manner

Problem Resolution & Service Excellence

• Address client concerns, feedback, and operational issues promptly
• Ensure issues are resolved effectively while maintaining a high level of professionalism
• Escalate concerns when necessary and follow through to resolution

Administrative & Reporting

• Prepare operational and performance reports for management
• Maintain accurate records of client activity, occupancy, and engagement
• Support internal coordination and reporting requirements

Preferred Education and Experience

• Bachelor’s Degree from a reputable university in Hotel and Restaurant Management, Business Management or Business Administration.
• Must have at least 1year of work experience, handling customer service function will be an advantage
• Fresh Graduates are welcome to apply