Community Relations Coordinator

Responsible for assisting the Director of Community Relations in maintaining maximum occupancy of the community and, when fully occupied, developing a waiting list of future Residents. Maintain accurate records in database for easy access and reporting. Ensure that The Bristal’s reputation is well presented within the community.

Schedule: Sunday-Thursday 9-5:30PM

DUTIES AND KEY RESPONSIBILITIES:

• Greet all visitors in a warm, friendly manner.

• Answer telephones in a professional manner with the objective to obtain the most information about the caller. Terminating a call without getting critical marketing information is an unacceptable call. Marketing calls may be recorded for quality review.

• Team with the Director of Community Relations and the Executive Director to create an effective resident referral program, which turns referrals to residents.

• Takes prospective Residents and/or families on a tour of the Facility.

• Liaison between the Bristal and community referral sources.

• Support the Sales and Marketing team by effectively maintaining all current prospect records in the CRM lead tracking system.

• Supports the ED, DCR and Corporate DOS in setting, tracking, and accomplishing sales goals in a timely manner.

• Completion of all required move in paperwork and the collection of rent monies prior to resident move-in.

• Assist new residents to get acclimated into the community upon move in.

• Manage all marketing inventory as directed.

• Assist the Director of Community Relations to Create and/or Host Marketing/Sales events.

• Assist the Director of Community Relations to oversee accuracy of available apartment inventory.

• Assist the Director of Community Relations to maintain weekly traffic and census reports.

• Other duties as assigned by the Director of Community Relations and the Executive Director

QUALIFICATIONS:

• Bachelor’s Degree in Business or Marketing preferred.
• Must have the ability to “close” the deal.
• Professional image.
• Excellent telephone and communication skills.
• Ability to relate well to the senior population.
• Great organizational skills with the ability to concentrate on many tasks at once.
• Computer proficiency with the Microsoft Office suite, as well as the ability to learn new applications; previous knowledge of a client relationship management tool for tracking leads preferred
• Must be an independent worker.
• Patience with perseverance and follow-through capabilities.
• Must be emotionally, mentally and physically able, with or without reasonable accommodations, to provide required services to residents, including verbally communicating with residents.
• Must be able to speak, read, and write in English, which is the predominant language of a majority of our residents.
• Must be able to listen attentively to residents' requests and preferences, ensuring exceptional customer service.

Education

Required

• High School or better

Preferred

• Associates or better

Behaviors

Preferred

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Team Player: Works well as a member of a group
• Enthusiastic: Shows intense and eager enjoyment and interest
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

• Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Financial: Inspired to perform well by monetary reimbursement

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.