Community Relations Coordinator III

LOCATION: KAUAI VETERANS MEMORIAL HOSP | Hospital Administration POSITION STATUS: 1.00 | Temporary SALARY RANGE: BU13 | SR20 SALARY RATE: $61,284.00 (Annual Salary) based on the FTE JOB DUTIES: This position is regional and is located in the Marketing department of the Hawai’i Health Systems Corporation (HHSC) Kaua’i Region, a public benefit corporation of the State of Hawai’i. The HHSC Kaua’i Region encompasses Kaua’i Veterans Memorial Hospital (KVMH) and Samuel Mahelona Memorial Hospital (SMMH), both designated as critical access hospitals (CAH), as well as the Kaua’i Region Clinics and its affiliated entities. The Marketing department develops and implements strategic marketing initiatives to promote health services, enhance community engagement, and improve public awareness of the Kaua’i Region's healthcare offerings. This includes conducting market research, managing advertising campaigns, creating promotional materials, and collaborating with various stakeholders to ensure consistent messaging and branding across all platforms. The Community Relations Coordinator (CRC) III independently provides essential support in executing marketing strategies and campaigns, both internally and externally, aimed at promoting the services of the HHSC Kaua’i Region. The CRC III assists with coordinating events, implementing marketing initiatives, develops and produces marketing materials, writes articles and social media content, manages the region’s website and social media platforms, and conducts outreach activities. Responsibilities encompass communication, graphic design, photography, videography, presentation development, report generation, along with other duties as required. This position requires a flexible, creative, and dependable individual who effectively manages multiple projects and shifting priorities in a dynamic healthcare environment. The incumbent possesses experience in graphic design and marketing while being comfortable performing general clerical and administrative functions. The role demands the ability to work both independently and collaboratively while supporting communications, branding, public information efforts, community engagement initiatives, and the day-to-day operational needs of the department. This role enhances operational efficiency, reduces bottlenecks, and allows the marketing coordinators and specialists to concentrate on strategy, creative development, and community engagement. The CRC III exhibits a high degree of flexibility, as the position necessitates working unconventional hours, including extended shifts that encompass evenings, weekends, and holidays. Additionally, the role requires the incumbent to travel to various locations and facilities across the island, utilizing their own personal vehicle to fulfill essential tasks and operational requirements. This adaptability is crucial to effectively support the dynamic needs of the organization and ensure the successful execution of community relations and marketing initiatives. This position reports directly to and receives general supervision from the Regional Chief Executive Officer (RCEO), position number 109678, or their designee. However, it receives directives and daily technical supervision from the External Marketing & Communications Manager, position number 109878, or their designee. THE MINIMUM QUALIFICATION REQUIREMENTS ARE: Applicants must meet all of the following requirements. Please note that unless specifically indicated, the required education and experience may not be gained concurrently. In addition, qualifying work experiences are based on a 40-hour work week. Applicants are required to provide evidence of education, certifications, and licenses. EDUCATION: A Bachelor’s degree from an accredited four (4) year college or university is required. Graduation from an accredited college or university with a bachelor's degree in Marketing, Business, Communications, Journalism, Public Relations, Advertising, or a closely related field is preferred. Relevant substitutions are allowed. EXPERIENCE: One (1) year of professional experience in researching, analyzing, organizing, planning, and coordinating program activities, such as in community relations, public relations, event planning, and customer service; development of policies and procedures; marketing programs; and preparing written information for dissemination to print and broadcast news media is required. Two (2) to four (4) years of professional experience in journalism, communications, public relations, marketing, or advertising, or a closely related field is preferred. Previous professional experience in a healthcare environment is preferred.CERTIFICATION: None required. LICENSURE: A current State of Hawai'i type #3 driver's license is preferred. DESIRED SKILLS: KNOWLEDGE OF: marketing principles, digital marketing strategies, social media management, and content creation, along with familiarity with healthcare marketing trends and community engagement practices; community relations, public relations, program planning, and evaluation techniques; social media platforms and digital communication tools, as well as the principles and techniques for writing and editing informational materials; local organizations; regulatory bodies such as TJC, and relevant State and Federal laws; public relations and medical relations practices.ABILITY TO: perform job functions both independently and as part of a team, demonstrating effective communication skills, both verbally and in writing while collaborating with diverse groups; manage multiple projects simultaneously, adapting to changing priorities, and learning new skills as needed; read and execute various instructions, deliver information clearly and logically, and perform basic mathematical calculations with precision; handle interactions with a wide range of personalities from diverse cultures professionally, providing exceptional customer service and exercising discretion when engaging with the public; maintain composure under pressure, balance creative marketing responsibilities with routine administrative tasks, and support special projects and events as required; demonstrate initiative, sound judgement, and professionalism while planning, organizing, and coordinating community relations programs, interpreting relevant laws and regulations, and effectively presenting information to individuals and groups.ADDITIONAL SKILLS PREFERRED: excellent written, oral, and presentation skills; strong administration, organization, and planning skills; effective project management skills; proficiency in Microsoft Office (Outlook, Word, Excel, Publisher, PowerPoint), Teams/Zoom, Canva, Adobe Creative Suite, WordPress, and other digital media/graphic design software; basic photography skills. ALL CIVIL SERVICE JOB VACANCIES WILL BE POSTED FOR A MINIMUM OF TEN (10) CALENDAR DAYS The Hawaii Health Systems Corporation is an equal opportunity employer and complies with applicable state and federal laws relating to employment practices QUALITY OF EXPERIENCE: Possession of the required amount of experience will not in itself be accepted as proof of qualification for the position. Overall paid or unpaid experience must have been of such scope and responsibility as to conclusively demonstrate that you have the ability to perform the duties of this position. Provide a detailed description of your duties and responsibilities. If you worked on a part-time basis, indicate the average number of hours worked per week. Please note that experience will be based on a 40-hour workweek. Note: We will not postpone the recruitment process because of your failure to provide accurate and complete information concerning your qualifications. MERIT OR CIVIL SERVICE SYSTEM: You must meet the minimum qualification requirements, including education, experience, other public employment requirements for State Civil Service employment, and HHSC Standards of Fitness. Only those applicants that are scheduled for an interview with the hiring manager will be contacted. CITIZENSHIP AND RESIDENCE REQUIREMENT: Applicants must be a citizen, national or permanent resident alien of the United States or a non-citizen eligible under the federal law for unrestricted employment and at the time of appointment intend to reside in the State of Hawaii during the course of employment with the Hawaii Health Systems Corporation. VETERAN’S PREFERENCE: If you are claiming Veteran’s Preference, you must submit a copy of your DD214 and/or other substantiating documents specifying the periods of your service. HEALTH AND PHYSICAL REQUIREMENTS: Applicants must meet the health and physical requirements deemed necessary to effectively and safely perform the essential functions of the position with or without reasonable accommodation. Hawaii Health Systems Corporation is committed to making reasonable accommodations on a case-by-case basis. Applicants seeking reasonable accommodations should be ready to discuss the accommodation sought so that a determination can be made that such accommodation is reasonable and would not cause the employer undue hardship. MEDICAL/PHYSICAL EXAMINATION REQUIREMENT: Offers of employment will be contingent on successfully passing a pre-employment physical examination, which includes drug screen and other regulatory medical requirements such as, but not limited to, two-step tuberculosis (TB) screen. The cost for physical examinations, except the cost for drug screening, shall be borne by the applicant and not the Hawaii Health Systems Corporation. CRIMINAL/BACKGROUND, CREDENTIALING CHECKS: Applicable checks will be conducted periodically, and any associated costs may be borne by the applicant. Applicable checks may include, but are not limited to, state and federal criminal history records, child abuse and neglect registry check, adult protective services registry and sex offender registry records, etc. If a job offer is made or employment is begun prior to completion of all applicable checks, any offer of employment or continued employment is contingent upon satisfactory return of all required checks. IMPORTANT APPLICATION/EMPLOYMENT INFORMATION Administrative Review, subsequent appeals: If you do not agree with a decision made by the Employment Office as to your non-qualification or non-selection for a position, you may complete a Request for Administrative Review form (available on the HHSC website) or you may submit a written request within twenty (20) days from the date of your sent notice to the Regional Chief Executive Officer/Designee. Your letter requesting the Administrative Review must include: 1) The job title(s) and recruitment number(s), 2) the specific reason(s) you are requesting the review noting if there is statute or rule violation, and 3) any additional information you want to submit to substantiate your request. If you do not submit your request within the twenty (20) days deadline, no Administrative Review will be conducted. Since the Administrative Review is a prerequisite to subsequent steps, failure to utilize this process will make you ineligible for subsequent appeals. The administrative review, formal complaint and/or appeals hearing will not necessarily postpone the recruitment process and/or rescind a selection. If you do not agree with the Administrative Review, you may file a Formal Compliant and then, if you are still not satisfied, you can appeal to the HHSC Merit Appeals Board. CONTACT INFORMATION: KAUAI VETERANS MEMORIAL HOSP is located at 4643 Waimea Canyon Drive, Waimea, HI 96796. For employment opportunities, please contact KVMH: (808) 338-6133 | SMMH: (808) 823-4145, email: [email protected] or visit our website at https://www.hhsc.org/. Persons with Disabilities may contact the Recruitment Office to discuss special needs in applying at KVMH: (808) 338-6133 | SMMH: (808) 823-4145, [email protected].