Community Relations Specialist

As Mount Sinai grows, so does our legacy in high-quality health care.

Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.

Culture of Caring: The Sinai Way

Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.

Department:

Job Description Summary:

Position Responsibilities

• Direct, oversee, and participate in the development of Community Relations work plan; assign work activities, projects and programs; monitor workflow; review and evaluate products, methods, procedures and timelines.
• Participate in the development and implementation of all assigned goals, objectives, policies and priorities for programs and community events.
• Organize and execute community engagement strategies, projects, and events. Assist in the implementation and assign teams to projects following approval.
• Build relationships, maintain and elevate existing relationships.
• Attend regular meetings with community government leaders and stakeholders to develop partnerships.
• Build rapport with internal and external physicians. Maintain communication through email, newsletters, phone calls, and face to face meetings.
• Communicate and work with other service lines administrators, directors and departments for consistency of our brand’s representation.
• Review contracts, negotiate for best value and results. Move contracts through the vetting and approval process.
• Use analytic programs and tools like Tableau and Salesforce to find areas where further community engagement, marketing efforts and communications are required.
• Respond to customer (patient, physician, first responders, community leaders) inquiries, complaints, or issues in a timely and professional manner.
• Maintain relationships with healthcare groups.
• Develop marketing and promotional materials.
• Prepare and submit status reports on data finds and program outcomes.
• Scheduling meetings with potential referrers and developing physician referral programs.
• Identifying new business opportunities and collecting and analyzing market data.
• Finding new ways to increase patient volume at satellite locations.

Qualifications

• License/Registration/Certification

  • Not applicable

• Education

  • Bachelors Degree required. Masters Degree preferred.

• Experience

  • One or more years of marketing / public relations experience, sales experience and proven ability to network within key marketing territories and social circles.

Benefits:

We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs:

• Health benefits
• Life insurance
• Long-term disability coverage
• Healthcare spending accounts
• Retirement plan
• Paid time off
• Pet Insurance
• Tuition reimbursement
• Employee assistance program
• Wellness program
• On-site housing for select positions and more!

Degree Requirements:

Certification: