Community Relations Specialist

American Health Plans, a division of Franklin, Tennessee-based American Health Partners Inc. owns and operates Institutional Special Needs Plans (I-SNPs) for seniors who reside in long-term care facilities. In partnership with nursing home operators, these Medicare Advantage plans manage medical risk by improving patient care to reduce emergency room visits and avoidable hospitalizations.

If you would like to be part of a collaborative, supportive and caring team, we look forward to receiving your application!

Benefits and Perks include:

• Affordable Medical/Dental/Vision insurance options
• Generous paid time-off program and paid holidays for full time staff
• TeleDoc 24/7/365 access to doctors
• Optional short- and long-term disability plans
• Employee Assistance Plan (EAP)
• 401K retirement accounts
• Employee Referral Bonus Program

ESSENTIAL JOB DUTIES:

To perform this job, an individual must accomplish each essential function satisfactorily, with or without reasonable accommodation.

• Welcome all new members in accordance with established Plan processes

• Contracting providers and essential vendors in current service areas to maintain CMS adequacy and provide necessary services in the care of the Plan members

• Visit assigned members at least monthly

• Ensuring providers and essential vendors in current service areas meet the credentialing requirements for their appropriate service lines

• Educating providers on the Health Plan(s) functions and roles in caring for its membership

• Develop and maintain relationships with key network providers, nursing home staff, and facilities within assigned region

• To conduct the education presentations of the Health Plan(s) providers to ensure their understanding and commitment with the Health Plan(s)

• Ongoing educational updates as prescribed by CMS and the Health Plan(s) policies

• Monitor, maintain and support provider relationships to ensure network coverage in all areas

• Annually sponsor or assist a minimum of one group activity at each regional nursing facilities

• Contact TruHealth staff or appointees at least monthly, but more often as appropriate, to discuss and ensure the needs of the Member and Plan are met

• Document all activities as required

• Follow up on any item(s) members are dissatisfied with and report to Plan accordingly

• Ensure all interactions with the members are compliant with CMS regulations

• Attend meetings as necessary

EQUAL OPPORTUNITY EMPLOYER

Our Organization does not discriminate based on race, color, religion, sex, handicap, disability, age, marital status, sexual orientation, national origin, veteran status, or any other characteristic(s) protected by federal, state, and local laws. The Organization will also make reasonable accommodations for qualified individuals with disabilities should a request for an accommodation be made.

This employer participates in E-Verify.

Education

Required

• Bachelors or better

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.