COMMUNITY RESOURCE NAVIGATOR

Salina Regional Health Center

COMMUNITY RESOURCE NAVIGATOR

POSITION SUMMARY
The Community Resource Navigator is a Community Health Worker (CHW) and member of the Memorial Health System care team who helps patients identify and overcome health-related social needs that may impact their health outcomes. This position builds relationships with patients and families, connects them with healthcare and community resources, provides education and support, coordinates referrals and care plans, and follows up to help address identified barriers. The role works across Memorial Health System and in community settings, with a focus on supporting patients participating in the Nourish & Navigation Community Health Worker + Accountable Food Is Medicine program.

POPULATION SERVED: Adolescent, Adult, Geriatric
OSHA CATEGORY III

ESSENTIAL JOB FUNCTIONS

QUALITY
Conducts standardized health-related social needs screenings and assessments to identify patient barriers, priorities, strengths, needs, and health goals, communicating significant concerns to the appropriate healthcare team members.
Provides health education, coaching, and patient engagement support to promote chronic condition self-management, preventive care, treatment adherence, and healthy lifestyle behaviors within the CHW scope of practice.
Coordinates with MHS providers, departments, and community partners to support care plans, healthcare transitions, referrals, and continuity of care.
Maintains regular patient follow-up and referral outreach, including telephone, electronic, in-person, home, and community-based services, to address identified needs and support patient engagement.

ACCESS
Connects patients with appropriate healthcare, social service, and community resources and assists with applications, appointments, and navigating available programs and services.
Maintains confidentiality and knowledge of community resources, develops relationships with community organizations, identifies service gaps, and supports community outreach to improve access to needed services.
Recognizes needs outside the CHW scope of practice and connects patients with appropriate licensed professionals or other resources.

STEWARDSHIP
Accurately and timely documents patient encounters, screenings, interventions, referrals, outcomes, and follow-up activities to support care, billing, reimbursement, and program requirements.
Collects and maintains required program, grant, and outcome data; participates in quality improvement, program evaluation, and development of CHW workflows, policies, documentation standards, and referral & billing processes.
Supports program sustainability through required training and meetings, community partnerships, outreach, and activities that demonstrate the value and impact of CHW services; maintains required education, training, licensure, and transportation qualifications.

ORGANIZATIONAL VALUES

PATIENT CENTERED
Keeps the welfare of the patient at the center of all decisions and actions by maintaining a customer-centered focus at all times.
Advocates for patients and their families by practicing behaviors that create a culture of patient focused activity.

QUALITY
Expects excellence of self and others.
Questions the status quo; uses creativity and innovation to engage in performance and process improvement.
Identifies and mitigates risk.

INTEGRITY
Is honest and ethical in all matters.
Demonstrates teamwork/cooperation within and across departments, understanding others perspectives and resolving conflict constructively.

TRUST
Safeguards the privacy, security, and confidentiality of protected health information at all times.
Treats all people with dignity; supports diversity; and understands related issues.
Is flexible and adaptable to change; demonstrates a positive and supportive attitude; and willingly accepts change.

SUSTAINABILITY
Holds self and others accountable in the use of SRHC supplies, and completion of tasks in a timely, efficient, and productive manner.
Volunteers for or accepts new or additional duties/responsibilities for the greater good of the department, organization, and/or patient.

POSITION QUALIFICATIONS

MINIMUM EDUCATION
Completion of Kansas Community Health Worker Core Competency Training through a Kansas Community Health Worker Coalition-approved educational provider within 12 months of hire.
Completion of Accountable Food Is Medicine training within 12 months of hire.

MINIMUM EXPERIENCE
None

REQUIRED REGISTRATION/LICENSE/CERTIFICATION
Valid Driver's License

PHYSICAL DEMANDS
Lifts, positions, pushes and/or transfers up to 20 pounds
Prolonged, extensive or considerable standing/walking
Occasional reaching, stooping, bending, kneeling, crouching
Manual dexterity and mobility
Near acuity: ability to see clearly at 20 inches or less

WORKING CONDITIONS
Subject to varying and unpredictable situations
Subject to many interruptions; pressure due to multiple calls, inquires, and/or deadlines
Subject to irregular hours (days, evenings, weekends)
Occasional travel required

EMPLOYEE ACKNOWLEDGEMENTIn signing the job description, I attest that I will adhere to Salina Regional Health Center’s policies, procedures, and regulatory standards, including but not limited to complying fully with the Corporate Compliance Program and Code of Ethical Conduct; and participating actively in the Quality Assessment and Performance Improvement Plan, including identifying and mitigating risk to patients.

I acknowledge that I have read, understand, and accept the qualifications, responsibilities, and performance expectations outlined in the job description.  I recognize that these duties form the basis for my performance evaluations, and that management reserves the right to assign additional tasks or change existing essential job functions as operational needs dictate.  I confirm that I am able to perform the essential functions of this position with or without reasonable accommodation.