Community Scheduler

Serve Caregiving provides personalized, compassionate home care services that promote dignity, independence, and quality of life for seniors living in independent living communities.

About the Role

Serve Caregiving is seeking an organized, adaptable, and solutions-oriented Community Scheduler to coordinate daily caregiving operations within a senior independent living community.

This role combines scheduling, operations coordination, customer service, and real-time problem-solving. The ideal candidate enjoys working through scheduling challenges, thinking critically, and finding solutions when unexpected situations arise. If you enjoy putting the pieces of a puzzle together, staying one step ahead, and helping a team succeed, this may be the perfect opportunity for you.

Key Responsibilities

Care Coordination & Scheduling

• Develop, maintain, and optimize daily and weekly caregiver schedules.
• Maintain at least 72 hours of forward scheduling visibility to anticipate staffing needs and prevent service gaps.
• Coordinate short- and long-duration visits while balancing resident preferences, caregiver availability, and continuity of care.
• Ensure services are delivered according to individualized care plans.

Daily Operations & Staffing

• Respond to caregiver callouts, no-shows, late arrivals, emergency coverage needs, and new service requests.
• Make real-time scheduling adjustments to maintain reliable care coverage.
• Monitor caregiver attendance, schedule adherence, and utilization.
• Participate in a rotating after-hours/on-call program.

Resident & Community Relations

• Build positive, professional relationships with residents and their families.
• Collaborate with community leadership, wellness staff, concierge teams, and Serve Caregiving leadership.
• Address scheduling concerns and service issues promptly, professionally, and compassionately.
• Communicate schedule changes clearly to residents, families, caregivers, and relevant team members.

Caregiver Support & Team Coordination

• Partner with the Client Care Coordinator to recruit, interview, onboard, and orient caregivers.
• Communicate scheduling expectations, documentation standards, and community protocols.
• Support caregiver development, reliability, and retention by identifying concerns early.
• Help foster a collaborative, dependable caregiving team.
• Provide hands-on caregiving support when operationally necessary.

Technology & Documentation

• Use AxisCare and CINCH Community Care Management (CCM) to coordinate services and maintain accurate records.
• Monitor incomplete visits and follow up on missing or inaccurate documentation.
• Maintain accurate client and caregiver information.
• Prepare operational reports and identify opportunities to improve scheduling efficiency and service delivery.

Location: Frisco, Texas

Compensation: 52,000-60,000per year, based on experience

What We’re Looking For

Our ideal candidate has:

• Experience in scheduling, dispatch, staff coordination, or workforce coordination experience.
• A natural problem-solver: Enjoys working through scheduling challenges, thinking critically, and finding practical solutions to unexpected situations.
• Home care scheduling experience is strongly preferred.
• Experience with AxisCare or another home care scheduling system is a plus.
• Experience in assisted living, skilled nursing, healthcare staffing, or a similar care environment will be considered.
• Previous caregiving experience is highly desirable.
• Experience coordinating or supervising caregivers preferred.
• Associate or bachelor’s degree preferred.
• Strong organizational, communication, relationship-building, and problem-solving skills.
• Proficiency with scheduling software, Microsoft Office, mobile devices, and electronic documentation systems.
• Ability to remain calm, organized, and responsive in a fast-paced environment.

Position Requirements

• Treat residents, families, and coworkers with dignity and respect.
• Communicate clearly in English, both verbally and in writing.
• Demonstrate flexibility, sound judgment, and adaptability.
• Have reliable transportation to and from the worksite.
• Meet the physical requirements of the position, including standing, walking, bending, reaching, and occasionally lifting up to 25 pounds, with or without reasonable accommodation.

Join Our Team

If you are an experienced scheduler who enjoys coordinating people, solving problems, and helping seniors receive dependable, personalized care, we encourage you to apply to join Serve Caregiving as our next Community Scheduler.

Pay: $52,000.00 - $60,000.00 per year

Work Location: In person