Community Service Aide

STATEMENT OF THE JOB

STATEMENT OF THE JOB Under general supervision, performs a variety of civilian public safety support functions for the Police Department, primarily within the Patrol Services Bureau. Duties include animal enforcement activities, prisoner booking and transportation, customer service, report taking, records support, and other operational support services.

This position is designed to provide entry-level exposure to law enforcement operations and public safety services while supporting the mission of the Police Department. Employees may be assigned to a variety of functions and are expected to develop a broad understanding of police operations, municipal code enforcement, public interaction, and criminal justice processes.

Essential Functions EDUCATION & EXPERIENCE/LICENSING & TRAINING

Animal Enforcement

• Patrols the City to investigate animal-related complaints and violations of City ordinances.
• Captures, transports, impounds, and cares for domestic animals.
• Investigates animal welfare complaints, nuisance animal complaints, animal bites, and related incidents.
• Issues warnings, notices, and citations as authorized.
• Explains applicable ordinances and regulations to the public.
• Prepares reports and maintains records related to animal enforcement activities.
• Testifies in court as required.
• Assists with animal quarantine procedures and other animal control functions.
• Performs humane euthanasia of animals when authorized and properly certified.

Prisoner Booking and Detention Support

• Processes prisoners entering the City holding facility.
• Obtains fingerprints, photographs, and required booking information.
• Enters information into records management systems.
• Searches prisoners and inventories personal property.
• Monitors prisoner activity and welfare while in custody.
• Maintains holding cells and related facilities in accordance with department procedures.
• Coordinates prisoner releases and transfers.

Prisoner Transportation

• Safely transports prisoners to correctional facilities, courts, medical facilities, and other authorized locations.
• Applies restraints and follows prisoner transport procedures.
• Inspects transport vehicles and equipment.
• Maintains required documentation related to prisoner transportation activities.

Police Support Services

• Responds to non-emergency requests for service as assigned. Responds to, investigates, and reports minor motor vehicle collisions.
• Takes selected reports and gathers information for follow-up by sworn personnel.
• Conducts limited follow-up investigations as assigned.
• Maintains records and prepares reports.
• Assists with community events, crime prevention activities, and public outreach programs.
• Supports department operations through administrative and customer service functions.

General Duties

• Utilizes public safety radio, TASER, OC, handcuffs, bulletproof vest, and other related equipment.
• Maintains confidentiality of sensitive information.
• Operates department vehicles and equipment safely.
• Complies with all department policies, safety procedures, and City regulations.
• Represents the City in a professional manner consistent with the City's PRIDE values.
• Performs other related duties as assigned.

Essential Functions/Knowledge/Skills/Abilities MINIMUM QUALIFICATIONS Must be 18 years of age or older Education High School Diploma or GED.

Experience No prior law enforcement experience required, but must be able to pass a background investigation.

Previous customer service, animal handling, public safety, corrections, security, military, or related experience is desirable.

Licenses and Certifications

• Valid Arizona Driver License.
• Ability to obtain CPR/First Aid certification within six months of hire.
• Ability to obtain certifications required for assigned duties.
• Ability to successfully complete department-provided training programs.

Knowledge, Skills, And Abilities Knowledge of

• Basic customer service principles.
• Modern office practices and computer applications.
• English grammar, spelling, and written communication.

Skill in

• Communicating effectively with the public.
• Preparing accurate reports and documentation.
• Using computer systems and software applications.
• Maintaining professional working relationships.

Ability to

• Learn applicable laws, ordinances, policies, and procedures.
• Interact professionally with individuals from diverse backgrounds.
• Work independently and exercise sound judgment.
• Handle stressful situations calmly and professionally.
• Learn and perform a variety of public safety support functions.
• Maintain confidentiality and professionalism.

PHYSICAL DEMANDS/WORK ENVIRONMENT

PHYSICAL DEMANDS Work requires standing, walking, bending, lifting, carrying, animal handling, prisoner handling, operating vehicles, and performing duties in both office and field environments. Employees may be required to lift or move objects and animals weighing up to 50 pounds independently and heavier loads with assistance.

WORK ENVIRONMENT Work is performed in office, field, kennel, detention, and outdoor environments. Employees may be exposed to adverse weather conditions, animal-related hazards, infectious diseases, prisoners, and stressful situations. Evening, weekend, holiday, and on-call work may be required.

CAREER DEVELOPMENT OPPORTUNITY This position provides employees with exposure to various Police Department functions and may serve as a developmental opportunity for individuals interested in future careers in law enforcement, public safety, animal enforcement, detention services, or related criminal justice professions.

DISCLAIMER The statements contained herein describe the general nature and level of work performed and are not intended to be an exhaustive list of all responsibilities, duties, and qualifications required. The City reserves the right to revise this classification as operational needs change.

• Medical/Rx (EPO or HDHP)

• Dental/Vision

• Wellness Program

• Flexible Spending/Health Savings Account

• Group Life Insurance

• Optional Additional Life Insurance

• Optional Additional Accidental Death & Dismemberment Insurance

• 12 Paid Holidays Annually

• Paid Vacation (Accrual rate is dependent upon full time years of service)

• Paid Personal Leave (96 Hours/Year)

• Short Term Disability

• Long Term Disability

• Retirement Plan - 401A Defined Contribution Plan

• Sworn Police Officers participate in the Public Safety Personnel Retirement System (PSPRS). Contribution rates are determined by State Legislature

• Optional Deferred Compensation

• Tuition Reimbursement

• Service Awards

01

A High School Diploma or GED is required for this position. Do you have a High School Diploma or GED?

• Yes, I have a High School Diploma or GED.
• No, I do not possess a High School Diploma or GED.

02

Which best describes your highest level of education?

• High School Diploma or GED
• Currently enrolled in High School
• Some College
• Associate's Degree
• Bachelor's Degree
• Master's Degree or higher
• Trade School/Technical College
• None of the above

03

Please select the license you currently possess.

• Valid State Driver's License
• Commerical Driver's License
• I do not currently possess a valid Driver's License.

04

This position has a minimum age requirement of 18 years of age. Are you 18 years or older?

• Yes
• No

05

Are you a current employee with the City of Bullhead City?

• Yes
• No

06

Do you have the ability to work outdoors in extreme weather conditions, including extreme hot, cold, wind and humidity?

• Yes
• No

07

Please describe your customer service experience with internal and external customers.

08

Please describe your specific education and experience as it relates to this position

09

Have you used marijuana for any purpose within the past 6 months?

• Yes
• No

10

Have you sold, produced, cultivated, or transported marijuana for sale?

• Yes
• No

11

Have you had a Traffic Misdemeanor (criminal) conviction in the past three (3) years?

• Yes
• No

12

Have you been convicted of a felony or any offense that would be a felony if committed in Arizona?

• Yes
• No

13

Have you been dishonorably discharged from the United States Armed forces?

• Yes
• No

14

Have you illegally used dangerous drugs or narcotics for any purpose within the past seven (7) years?

• Yes
• No

15

This position might require the employee to lift and/or move up to fifty (50) pounds or more. If selected, are you able to fulfill this physical demand?

• Yes
• No

16

Have you ever been CPR/First Aid/AED certified in the past? If so, when? Please describe in the space provided.

17

This is a Safety Sensitive position which will be subject to random drug testing for unlawful substances per City regulations. If chosen for this position, I understand and adhere to the rules and regulations that are included in a Safety Sensitive Position with the City of Bullhead?

• Yes, I understand that this position is a Safety Sensitive position and i am subject to random drug tests.
• No, I do not understand that this position is a Safety Sensitive position and i am subject to random drug tests.

18

If you are bilingual, please describe the language you are fluent in, in the space provided. Fluent is defined as able to speak and express oneself articulately.

19

I understand that all communication regarding this position will be sent via email and that it is my responsibility to monitor my email. Human Resources will not be responsible for unread emails.

• I have read and acknowledge that all communication regarding this position will be sent to me via email.

20

Which best describes your full-time paid experience performing duties listed on the bulletin?

• No experience
• Less than one year
• One year to less than two years
• Two years to less than three years
• Three years to less than four years
• Four years to less than five years
• Five years to less than six years
• Six years to less than seven years
• Seven years to less than eight years
• Eight years to less than nine years
• Nine years to less than ten years
• Ten or more years

21

This position requires working rotating shifts (days and nights), weekends and holidays. If chosen, are you capable of working these types of shifts?

• Yes
• No
• Required Question