Community Service Coordinator

Position Summary

This position bridges direct service delivery with community integration, ensuring that clients receive essential assistance while connecting them to social, cultural, and wellness opportunities that promote independence and well-being.

The Community Services Coordinator will support food security, provide case management, and connect clients to critical resources, including transportation, basic home modifications, in-home support, and emergency assistance.

Essential Duties and Responsibilities

• Conduct formal intakes and social services assessments of new and existing clients in the office, via phone, or home visits, if appropriate. Social Services assessment includes financial, nutritional, emotional, and frailty evaluation.
• Create and implement an individually customized care plan. The plan should show all needs and recommended services.
• Provide I&Rs, connect clients to services and community resources to help them remain independent at home and age in place.
• Assist with connecting to Public Benefits if needed. Advocate for clients
• Provide assistance and intervention should an emergency occur.
• Follow-up calls to assure connectivity or determine barriers.
• Provide support and counseling for existing KleinLife clients with various social, financial, emotional, and behavioral issues.
• Responsible for maintaining logs, data entry, statistical reports for all programs, collecting satisfaction surveys, and utilizing different tools.
• Work closely with Home Delivered Meals and KleinLife staff to provide enhanced services.
• Recruit volunteers and support volunteer engagement for food delivery and community programs.
• Outreach-represent and promote KleinLife services at various meetings, seminars, senior fairs, etc.

General Responsibilities

• Performs other related duties as assigned or as necessary. Remains flexible and adaptable in work schedules and work assignments as defined by departmental and organizational needs.
• Identifies opportunities to improve coordination and service delivery.

Qualifications

-Education and/or Experience

• Bachelor’s Degree preferred
• Background in Human Services, Social Work, Community outreach, or Case management
• At least three (2-3) years of professional experience required
• Fluency in Russian preferred, but not required

-Skills and Abilities

• Proficiency with basic technology and data systems
• Ability and willingness to learn new software programs as appropriate
• Highly organized, detail-oriented and able to manage multiple priorities.
• Valid driver’s License and access to a vehicle
• Ability to lift up to 25 pounds.

Pay: $48,000.00 - $50,000.00 per year

Benefits:

• Paid time off

Work Location: In person