Community Services Care Partner

About the Role

We are seeking an experienced Community Services Care Partner to manage a caseload of Support at Home across North of the River. This role focuses on coordinating person-centred services that promote clients' independence, wellbeing, and achievement of individual goals while living in the community.

You will be part of our dedicated Community Services team, delivering exceptional support to older adults and people living with disability. This is a non-clinical role that involves working closely with clients, families, support workers, allied health professionals, and other stakeholders to ensure high-quality, consumer-focused services.

Location:
You will be based at our Perth office and will provide services across North of the River. Regular travel to client appointments is required, making this role well suited to candidates living in Perth's southern suburbs.

Key Responsibilities

The successful applicant will be responsible for:

• Client Acquisition and Growth: Identifying and engaging prospective clients, facilitating client onboarding, and contributing to the growth and expansion of the organisation’s client base.
• Client Relationship Management: Establishing and maintaining positive, professional, and service-focused relationships with clients and their families to support satisfaction and quality of care.
• Referral Network Development: Building and maintaining effective referral networks with external stakeholders to promote services and support ongoing client referrals.
• Client Assessment and Care Planning: Conducting client assessments and reviews, and developing and reviewing care plans in accordance with a consumer-directed approach that reflects individual needs, preferences, and goals.
• Service Coordination and Budget Management: Coordinating the delivery of safe, high-quality, and person-centred services within individual client budgets, ensuring services align with assessed needs and approved funding.
• Caseload Management: Managing a designated caseload of Support at Home and NDIS clients, ensuring appropriate service coordination, ongoing monitoring, and timely follow-up.
• Support Worker Guidance: Providing guidance and support to Support Workers as required to promote effective service delivery and adherence to organisational standards.
• Interdepartmental Collaboration: Liaising with the Community Services and Nursing teams to facilitate coordinated care and ensure services are delivered appropriately and effectively.
• Quality Improvement: Participating in continuous quality improvement initiatives and contributing to the ongoing development of service delivery practices and organisational processes.
• Administrative Support: Undertaking administrative duties and other reasonable tasks as directed by the Line Manager to support the effective operation of the service.

Skills and Experience

To be successful in this role, you will have:

• Experience working in SaH is highly valued and essential for this position
• Knowledge of Support at Home
• A strong understanding of person-centred and consumer-directed care.
• The ability to work independently and build positive relationships with clients in the community.
• Excellent written and verbal communication skills.
• Strong problem-solving and organisational skills.
• High attention to detail and sound computer skills.
• A current First Aid Certificate.
• A current NDIS Worker Screening Check (or ability to obtain one).
• A current driver's licence and reliable vehicle.