Community Services Team Lead

Optimae values diversity and we encourage everybody**,** including those from traditionally overlooked identity groups, to apply.

Community Engagement Initiative in Iowa County and Surrounding Areas

To effectively raise awareness about Optimae and foster strong community connections, we will implement a targeted engagement strategy in Iowa County and neighboring regions. This initiative will involve collaboration with local schools, chambers of commerce, community organizations, and other key stakeholders to ensure our message reaches a broad and diverse audience.

Key Activities:

• Partnerships with Schools: Organize informational sessions, career fairs, and presentations at local schools to introduce students and educators to Optimae’s mission, services, and opportunities.
• Chamber of Commerce Collaboration: Partner with Iowa County’s chambers of commerce to participate in networking events, distribute informational materials, and speak on the importance of community support and awareness of Optimae.
• Community Events: Host and participate in local events, health fairs, and workshops to engage directly with residents, answer questions, and build trust within the community.

JOB SUMMARY

The Community Team Lead partners with Service Coordinators in creating, maintaining and training proper community customer documentation while improving customers quality of services.

EDUCATION & WORK EXPERIENCE

• High school diploma or GED is required.
• Experience providing services to people with disabilities is preferred.
• Create and maintain spreadsheets and word documents.

DUTIES AND RESPONSIBILITIES

• Create, complete and correct community customer annual update paperwork.
• Attend and advocate for community customer during team meetings.
• Create community customer annual service plans.
• Complete community customer specific training with Direct Support Professionals annually and upon change.
• Foster communication, cooperation, and problem solving between people.
• Complete community customer quarterly reviews.
• Provide billable services while working directly with community customers.
• Manage and report weekly community customer habilitation averages.
• Promote quality assurance by developing, organizing, and maintaining systems of accountability.
• Build morale by developing staff competency through consistent customer specific training.
• Review and Audit community customer’s documentation.
• Participate in monthly staff meetings, including weekly Service Coordinator meetings.
• Take notes during weekly Service Coordinator meetings.
• Schedule, attend and track essential community customer appointments.
• Participate in the on-call rotation.
• The Community Services Team Lead will report to the Program Director and collaborate with the Services Coordinators on a consistent basis.
• Manage a professional email account.

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person