Community Solutions Coordinator

The MAC CARES Center distributes more than 69 tons of pet food and supplies annually to Hamilton County pet owners in need, without judgment or scrutiny. The Community Solutions Coordinator plays an integral role in accepting, unload and storing pallets of pet items in our warehouse, then loading up and distributing those items through our MAC CARES Center, door-to-door outreach and other delivery outlets to the most underserved neighborhoods in our community. We believe that pets are family, so we serve all pet owners regardless of socioeconomic status, homelessness, mental and/or physical health concerns, etc. and fully embrace the Pets for Life approach. This position requires not only a heart for animals, but a genuine love and acceptance of people from all walks of life and a commitment to serving the community.

SALARY AND SCHEDULE

• Rate: $18.00/hour
• Classification: Non-exempt, hourly
• Benefits: medical, dental, vision insurance; paid time off; retirement plan

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

• Supporting the Community Solutions Manager in all aspects of operating the MAC CARES Center, including distributing food and supplies.
• Assisting in all warehouse activities including unloading pallets, conducting inventories, loading and unloading vehicles, etc., including regularly lifting and moving heavy objects.
• Ensuring the program operates according to the philosophy of increasing equity in access to resources and eliminating judgment of pet owners with limited resources;
• Conduct direct ongoing community outreach to pet owners;
• Coordinate spay/neuter and wellness appointments and appointment follow up;
• Cultivate strong relationships with local groups and programs in the focus community to further the MC CARES program impact, including working with homeless advocates and neighborhood groups;
• Support MAC’s intake and animal protection teams in creating, implementing and enhancing general pet owner support and surrender prevention efforts, like free pet food, low-cost vaccines and microchips, lost pet return-to-home efforts, and more;
• Ensure stellar customer service at all times when working with clients and stakeholders, both internal and external, and help expand the non-judgment approach to client interactions;
• Provide general support to MAC as needed;
• Perform other duties as assigned.

Job Qualifications and Skills

• Experience providing direct services to diverse audience sand the underserved community;
• Animal sheltering, community outreach and/or social services experience preferred;
• Significant understanding of systemic issues that affect underserved populations and commitment to serve the community;
• Willingness to work as a team and provide direct support in all areas of program;
• Self-motivation and ability to work successfully independently in all areas of the community;
• Commitment to treat animals and people with respect and kindness;
• Ability to effectively communicate about the MAC CARES program to a variety of audiences;
• Availability to work weekends and evenings as needed;
• Knowledge of progressive humane animal diversion and intake philosophies and practices a plus; Forklift certification a plus;
• Must be at least 18 years of age, have a valid driver’s license and insurable driving record;
• High school diploma is required, Bachelor’s Degree preferred.

Physical Demands and Working Conditions

The conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Combination of office setting and outdoor field work, with associated exposure to weather conditions.
• Potential exposure to high noise levels, zoonotic diseases, and animal bites/scratches when handling animals.
• Must be able to lift over 50 pounds, up to 100 pounds with assistance.
• Potential exposure to sick, injured, and dangerous animals.

Full-Time Employee Benefits:

• Medical, Dental and Vision Insurance
• Prescription Drug Coverage
• Group Life Insurance
• Simple IRA Retirement Savings Plan (3% employer match)
• Paid PTO and PPTO (based on eligibility)
• Paid Holidays (based on eligibility)
• Pet Bereavement Leave
• Discounted Adoptions
• Discounted Veterinary Care
• Pet Euthanasia/Cremation Services

McKamey Animal Center is an Equal Opportunity Employer. We reserve the right conduct criminal background checks and require drug testing of all employment candidates.

Pay: $18.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Vision insurance

Work Location: In person