Community Support Coordinator- 6 Months

Community Support Coordinator (CSC)

Employer: Independent Counselling Enterprises (I.C.E.)
Location: Grande Prairie, Alberta
Employment Type: Full-Time, Six-Month Term

About Independent Counselling Enterprises (I.C.E.)

Independent Counselling Enterprises (I.C.E.) supports adults with disabilities in leading meaningful, inclusive, and fulfilling lives. We provide residential, non-residential, and supported-home services across Alberta.

Our Community Support Coordinators (CSCs) play an important role in coordinating programs, supporting employees, and collaborating with clients, families, and community partners to promote safe, consistent, and high-quality services.

Position Summary

I.C.E. is seeking an organized, dependable, and collaborative Community Support Coordinator to support the day-to-day operations of residential and non-residential programs in Grande Prairie.

In this role, you will provide staff guidance, coordinate scheduling and resources, monitor documentation, and help address operational challenges. You will work closely with employees, clients, families, and management to support effective service delivery and ensure that individual support plans and organizational procedures are followed.

This position is well suited to someone with strong communication, leadership, problem-solving, and organizational skills who is committed to person-centred support.

Key Responsibilities

• Provide guidance, supervision, and mentorship to program staff to support safe, respectful, and person-centred service delivery.
• Promote adherence to I.C.E. policies, procedures, service standards, and individual support plans.
• Review program documentation, schedules, and reports to support accuracy, consistency, and compliance.
• Coordinate staffing schedules, shift coverage, and program resources according to operational requirements.
• Communicate and collaborate with clients, families, guardians, community partners, and other relevant stakeholders.
• Respond to operational concerns, urgent situations, and challenging circumstances in a professional and timely manner.
• Support employees in problem-solving, decision-making, and maintaining effective working relationships.
• Monitor program operations and identify opportunities to improve service quality and efficiency.
• Promote teamwork, accountability, and a positive, respectful workplace.
• Communicate relevant updates and concerns to management and assist with other coordination duties as required.

Qualifications and Requirements

• Post-secondary education in Human Services or a related field is preferred.
• At least two years of experience in community disability services is preferred; previous leadership or supervisory experience is an asset.
• Strong communication, interpersonal, and relationship-building skills.
• Demonstrated organizational, problem-solving, and time-management abilities.
• Attention to detail and the ability to manage documentation, scheduling, and competing priorities.
• Proficiency with computers, recordkeeping, scheduling tools, and relevant administrative systems.
• A satisfactory Vulnerable Sector Check in accordance with organizational requirements.
• Basic First Aid and CPR Level A certification, or willingness to obtain the required certification within three months of employment, subject to organizational requirements.
• Legal authorization to work in Canada.
• A valid driver's licence, access to a reliable vehicle, and minimum $2 million liability insurance where driving is required for the position.

What We Offer

• Paid orientation, training, and ongoing professional development.
• Opportunities to develop leadership skills and pursue career growth within the organization.
• Guidance and support from experienced managers and colleagues.
• A respectful, inclusive workplace that values collaboration and diversity.
• Employee recognition for long service and outstanding contributions.
• A group Registered Retirement Savings Plan (RRSP) matching program for eligible employees after one year of employment, with employer contributions determined by length of service and program terms.
• A comprehensive benefits package for eligible employees after one year of employment, subject to applicable plan requirements.
• Meaningful work that contributes to the well-being, independence, and community participation of adults with disabilities.

Work Location and Employment Details

• Location: Grande Prairie, Alberta.
• Employment type: Full-time, six-month term.
• The role involves coordinating residential and non-residential programs and collaborating with staff, clients, families, and management.
• Work schedules and responsibilities may vary according to program requirements and operational needs.

How to Apply

Interested candidates are invited to submit their résumé and cover letter by email to [email protected] or by fax to 780-402-3969.

Please use “Community Support Coordinator Application” as the email subject line.

We appreciate the interest of all applicants. Only candidates selected for an interview will be contacted.

At I.C.E., you will be part of a team committed to making a meaningful difference in the lives of adults with disabilities. We value diversity and encourage applications from individuals with a range of backgrounds, experiences, and perspectives.

Pay: $27.13 per hour

Expected hours: 37.5 per week

Work Location: In person