Community Support Manager (FTC) – Resource Planning

Brief Info About Vinted Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and lifestyle items, giving each piece a second life – or even a third.

The Vinted Group is made up of three business units that support this mission:

Vinted Marketplace is Europe’s leading platform for second-hand fashion and a go-to destination for all kinds of pre-loved items, with a growing range of categories. Our platform connects millions of members across 20+ markets, helping great items find a new life.

Vinted Go enhances the shipping experience with a vast network of over 500,000 pick-up and drop-off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high-value pieces.

Vinted Pay is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe. Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members.

Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people.

Information About The Position As a Manager of Community Support in the Resource Planning field, you will be driving accurate forecasting of resources for multiple markets and business lines to ensure precise staffing amount to serve Vinted’s members, scheduling accuracy, queue planning and analysing, also scheduling adherence and conformance to achieve agreed service levels. In addition, You will be responsible for the Resource Analysts team, defining their responsibilities based on their strengths, and driving the achievement of results. You will drive performance while developing team specialists and helping them grow as professionals, setting the vision and following through on deliverables. In addition, a significant aspect of this role involves proactiveness and independent analysis to provide support for the team and align with the strategic objectives of the company.

It is a 2 years fixed-term role (parental leave cover).

In this position, you’ll

• Lead precise forecasting and drive scheduling strategy
• Take ownership for enhancing the efficiency of scheduling, as well as achieving better adherence and conformance outcomes, with the aim of boosting agents' productivity
• Define best practices in resource planning to be used
• Take ownership of appropriate actions in response to the situation to attain the desired outcomes in terms of service level
• Build and nurture a team of resource analysts while implementing and enhancing goals for team members and workforce management at the organisational level
• Select tools to keep track of performance and identify areas for improvement
• Develop a strong understanding of employees’ skills, experience, and potential to advise management on effective staffing decisions

About You

• Possess a strong background in data analytics, demonstrating the ability to effectively analyze data and discover underlying trends or causes
• Have experience in leadership role or a proven track record of growth towards a leadership role
• Experience in workforce management or/and real time management fields, analytics fields or relevant fields
• You are able to co-create with other teams and to keep them up to date on performance and improvement plans
• Have excellent influencing and negotiating skills, well able to communicate across all levels
• You are able to drive improvements/automation and etc. within team (responsibilities and tools)
• You are able to collaborate and drive the best solutions for all Functions and Partners inside and outside of the Organisation
• Strong motivation and proactiveness in driving projects and managing team
• Proficient in Ms Office Excel and other analytical tools (For ex., Looker, SQL, Bigquery, Claude, Google workspace: Docs, Sheets, Slides and etc.) to manipulate, analyse and present data

Work perks

• The opportunity to benefit from our share options programme
• 25 working days of holiday
• Access to all the tools & tech needed for work
• Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
• Private health insurance
• Confidential Employee Assistance Program (EAP) for you and your family
• Pension plan with flexible contribution options and a matching contribution from Vinted
• Frequent team-building events
• A personal monthly budget for shopping on Vinted
• A dog-friendly office
• In Vilnius office: gym & in-house meals at friendly prices
• In Kaunas office: a monthly lunch allowance, and a once-a-week provided in-house lunch and breakfast

Working at Vinted Workation policy Better balance holidays with workdays by working remotely! Up to 90 days per year in the EU, of these, 21 days can be spent globally. For non-EU citizens, it's 21 days worldwide. This can be combined with time off for vacation or personal time.

Individual learning budget Each year, you’ll be given a learning budget (starting at €3,000), and a total of up to 10 working days over a 2-year period to support your personal and professional development.

Hybrid work Our hybrid model, with 2 recommended office days a week, gives you and your team the flexibility to decide if and when you want to work from home, and when to catch up in person.

Equal opportunity We welcome applications from everybody, regardless of your background, identity, or life experiences. Job openings come with guides, not checklists. If you’re excited about a role, but don’t identify with every point in the ‘About you’ section, apply anyway – you might still be the perfect match!

The gross monthly salary range for this position is:

€3.517—€4.767 EUR