Community Support - Part Time

Description

Cottonwood Estates, the premier independent living community for active seniors in Alpharetta, is now hiring for part-time Community Support!

GENERAL DESCRIPTION OF POSITION

The Community Support position is considered a universal employee worker and will be cross-trained in performing duties throughout the community, such as housekeeping, kitchen support, serving, maintenance and activities. The employee in this position may be assigned to any other job function in the Community on a relief basis. Daily duties will be directed by the Community Management Team.

REQUIRED KNOWLEDGE, SKILLS, ABILITIES & BEHAVIORS

• Must be at least 18 years of age.
• Prior related experience is preferred (housekeeping, kitchen support, meal service).
• Embodies a patient and creative attitude with the ability to "think outside the box."
• Demonstrates a commitment to and respect for all individuals.
• Able to communicate effectively in English, both verbally and in writing, with residents and staff.
• Builds on basic learning and carries it from one situation to another.
• Demonstrates critical thinking skills in problem solving and decision making.
• Asks questions and seeks assistance.
• Takes responsibility to eliminate the source of problems.
• Ability to prioritize and organize multiple work duties.
• Demonstrates excellent communication skills, taking into consideration body language, filters, listening, paraphrasing and questions with co-workers and residents of diverse ethnic and cultural backgrounds.
• Demonstrates ability to work efficiently and pleasantly in an extremely busy work environment, to deal with difficult situations in a calm manner and be a team player.
• Ability to work under time constraints and meet department deadlines.
• Serves as role model for other employees by displaying responsible, cooperative, positive attitude.

SUPERVISORY RESPONSIBILITIES

• None

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Regular, on-site, attendance and punctuality is required as scheduled.
• Take responsibility for maintaining current knowledge of the Hawthorn Senior Living Employee Handbook.
• Adhere to all company policies, procedures and standards.
• Meets state or provincial health-related requirements.

Perform housekeeping duties following housekeeping sanitation standards and current guidelines.

• Cleans resident apartments according to schedule, including but not limited to:
  • Vacuuming carpets
  • Spot cleaning carpets as necessary
  • Cleaning ceilings and walls as necessary (e.g., removing cobwebs)
  • Dusting furniture, shelves, light fixtures, and other surfaces
  • Cleaning bathroom, including shower stall, sink, toilet, counter, and floor
  • Cleaning kitchenette, including sink, counter, refrigerator, and floor
  • Defrosting refrigerator as necessary
  • Removing trash
  • Removing used bed linens and towels and laundering
  • Replacing bed linens and towels
  • Cleaning windows as necessary.
• Deep clean apartment resident apartments according to schedule.
• Cleans Community common areas according to schedule, including but not limited to:
  • Vacuuming carpets
  • Spot cleaning carpets as necessary
  • Mopping floors
  • Cleaning ceilings and walls as necessary (e.g., removing cobwebs)
  • Dusting furniture, shelves, light fixtures, and other surfaces
  • Cleaning restrooms, including sinks, toilets, counters, and floors
  • Removing trash
  • Cleaning windows as necessary.
• Deep cleans Community common areas according to schedule.

Server

• To serve meals to residents' tables following Hawthorn Senior Living procedures in a courteous and friendly manner.
  • Ability to present meal alternatives to residents and guests.
  • Have a general knowledge of sanitation and safe food handling practices.
  • Greets residents (and visitors if applicable) at table before taking orders or serving.
  • Politely and efficiently takes meal orders and delivers them to kitchen.
  • Assures adaptive equipment present for residents who require it.
  • Serves beverages, cereals, soups, salads, meals, and desserts.
  • Assists residents with opening packages, cutting foods, etc. as necessary.
  • Delivers meal trays to resident apartments as necessary.
  • Busses dining room tables.
  • Cleans dining room tables and chairs.
  • Vacuums dining room after meals.
  • Sets tables for next meal.
  • Completes side duties, such as adding sugar and creamer packets, cleaning beverage center, etc.

Kitchen Support

• Prepare, wash and store dishes following Hawthorn Senior Living procedures as well as help serve meals and clear dishes at residents' tables following Hawthorn Senior Living
• Clean dishwashing area.
• Assist in bussing, serving, and delivery of room trays if needed.
• Setting of tables in dining room.
• Assist Cooks in cleaning food serving areas and equipment, sweeping and mopping of floors and complete assigned cleaning duties.
• Complete dishwasher temperature log at required times.
• Work as part of the food services team to ensure smooth, efficient, and safe operation of the kitchen.
• Adhere to prescribed safety and sanitation practices and procedures.

OTHER DUTIES AND RESPONSIBILITIES

• Performs all work assigned for the agreed-upon hourly wage, accepting no additional payment or non-perishable gifts from residents, vendors, or others.

• Use timekeeping system to report hours worked on a daily basis, as well as the start and stop times of your meal periods

• Meets the assigned work requirements of the job.

• Adheres to dress/appearance code. Changes in attire may be dictated by special occasion or weather conditions. If you have questions, check with your Manager.

• Promotes resident advocacy and demonstrates excellent customer service at all times.

• Serves as a role model for all employees by displaying a responsible, cooperative and positive attitude.

• Represents the Company and the community in a professional, courteous, and friendly manner when in the public.

• Understands safe and proper chemical use and adheres to safety protocols. This includes using personal protective equipment when necessary.

• Attend education and training classes as necessary to fulfill company training requirements and/or state regulations applicable to the position.

• Maintain personnel, resident, and business proprietary and/or confidential matters/material in strict confidence with management of the company (and/or other company staff as needed).

• Other Duties as assigned by Community Management, which could include but not limited to, helping answer phones, mail cards and flyers to potential residents, assisting with activities.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

• Employment offers are contingent upon successful completion of pre‑employment background checks, employment verification, and reference checks, as permitted by law. Hawthorn Senior Living is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.
• At Hawthorn Senior Living, we offer competitive compensation and a robust benefits package designed to support our employees' well‑being. Benefits may include paid time off; medical, dental, vision, and disability coverage; and supplemental life insurance. Eligible employees may also participate in a 401(k) plan with a company‑determined match and have access to an Employee Assistance Program (EAP). Beyond benefits, we are proud of our unique culture and enjoy celebrating our team throughout the year.